UHaul needs to improve the UHaul app and the IT system used by your franchisees. The App & online system wouldn't allow me to do the following: 1. Assign a return date and time. 2. Edit my reservation return date when I discovered one that wasn't going to work for me had been auto-assigned by the system. I tried both the App and online and finally had to call your Customer Service. This is ridiculous! It's basic blocking and tackling for a reservation system of any kind. Wasted my time but I will say my Customer Service rep was excellentI have also seen at both UHaul locations when picking up a trailer and at your stores when I've gotten moving materials, that your system is very frustrating for them to use, inventories are incorrect, manual entry is required instead of auto-populating customer reservation information. Whoever is running IT at UHaul needs to prioritize the User and Franchisee experience and get it done ASAP. Most of this is so basic it blows my mind as a business person how you let this continue. During this reservation of a 4X8 trailer, both the pickup and return locations had very nice people assisting me.
Mary H
Tomlinson Towing & Recovery Specialists
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Ashland, WI 54806
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 5.0 Average Customer Rating
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If anything maybe add better lighting in the lot areas. I dropped my trailer off after hours and did not know where to put it. I called the number on building and got an answer right away. Very polite and helpful. No complaints.
Eric PGood service, good location.
BRUCE PStaff was extremely friendly and helpful. Drop off was very easy. Thank you for your help, I’ll definitely be back!
DAVID PVery good customer service
Annette W