when i picked up that uhaul it had 3/4 tank i dropped it off the same thank about this i was charged for 10 miles yet you charged me for 7 gallons of gas really!!!! i will be calling about this
Jon R
One Stop Shop
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Athens, AL 35614
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Customer Reviews
- 3.5 Average Customer Rating
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Truck leaked and my couch and a bunch of boxes got wet, the location of drop off and pick up were courteous. The truck battery was also bad.
Bobby CI don’t normally take the time to comment, but I have to for this rental. Firstly, I had my rental set up for Thursday morning pickup. I was ahead of schedule, called and talked to Joey at One Stop Shop. He got my pickup moved up to Wednesday evening. Great. When I got there it was dark and raining. Without hesitation Joey went into action and helped me hook up and finished the rental paperwork quickly, again in a dark and rainy night. He walked me through all the strapping, and connected all the safety gear. Did I say it was RAINING? He didn’t hesitate to make sure I was good to go and sent me off with “Safe travels, call if you need anything”. I wish all customer service was done this way. Joey deserves a raise and an “atta-boy” from his higher ups, if not the CEO. I didn’t catch his last name, but there can’t be too many Joeys - find him and recognize his service to your company. I owned a company, and have supervised crews operating a nuclear reactor, and believe me when I tell you you are lucky to have Joey working for you. Respectfully, Dave McConnell.
David MContinue to do a great job!
Carter KThe location was convenient and had the equipment I needed. The staff hardly spoke English. The equipment was a flatbed trailer, and the top was covered in oil. I mentioned it to the guy and he seemed like it was no problem.
Scott J