Good morning, why am I being charged $117.00? There should be a note regarding a credit to my account due to the first location not putting the keys in the Dropbox and having to catch an Uber to another location which was a major inconvenience. Please explain this charge and when should I receive my credit. This location also charged me with missing equipment and nothing was missing. I want my money back. I’m never using this service again!
Keondra S
Afrikan Djeli
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Atlanta, GA 30310
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Customer Reviews
- 3.5 Average Customer Rating
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nothing, the service was verybad,my appt. was for 1;00pm the person that runs the place was their he show up about 2;15pm no i would not used uhaul again.
ANTHONY MEasy to access the lot with the lot itself a bit overgrown with grass/weeds. Able to easily leave my car in the parking lot while I was moving.
Hannah CThat U-Haul was creaking , clutch of off and very dangerous. If I wasn’t careful it could of caused me a great accident
Lukeisha WMy complaint is more with U Haul online whom I made the reservation. I requested to pick up the trailer at Space Shop on 14th NW and received confirmation from U Haul the trailer was there for pickup. When I arrived, they had no trailers and quickly got online to divert me to Afrikan Djeli. The trailer, like others in the past felt it could use maintenance with the wheel chassis. Did not seem to roll well. The door wire counter weight was no longer functioning and I had difficulty raising and lowering the door. The 24 blankets were not ready nor were 12 clean. Because of my schedule, I accepted everything and other than what is mentioned above, the trailer completed the drive without problems. Service was good at this location, but the site could use cleaning up and making more presentfull. I will question future rentals from U Haul because of this experience. When I reserve a rental at a location, I expect the trailer or truck to be!available. Not have to drive 30 plus minutes to another location. This has happened on several of my past rentals. Not good service.
Anthony C