Horrible experience dropping off the trailer. First off there was no person available because it was a weekend drop off, I didn’t expect anyone to be there. So which means y’all advertise utilizing the convenience of using the app to drop off or pick up after hours. Y’all’s app was terribly slow and wouldn’t send me a confirmation code to confirm my drop off. I waited 10-15-30 finally 45 minutes later, I get 3 codes all at once which of course it’s not working because it expired. I waited that long because I wanted to ensure I wouldn’t get charged another day if y’all didn’t verify my return immediately. I will never use U-Haul if I don’t need to anymore. I would rather rent from Turo and pay little more with an app that is from this century. I had an appointment and almost missed it because y’all don’t have ANY SUPPORT working or monitoring y’all’s app services that y’all offer after hours. Just a horrible experience and just about ruined my day. This complaint is NOT towards the location. This location is in my hometown and VERY convenient for me, but the experience dropping off at a very convenient location was very inconvenient due to your app services and ABILITY TO PROVIDE THE SERVICE YALL ADVERTISED.
Kealaonaona K
The Sign Shop
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Atlanta, TX 75551
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Services at Other U-Haul Locations
Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Always a good facilty to pickup and return to.
Steve LThe Sign Shop is my favorite U-Haul. Always friendly & helpful. Can't mess with perfection!
Jay DEverything is very well labeled and obvious
Josh KThe Uhaul representative was very nice. The facility is decent and the equipment was clean, but the equipment was not well maintained. The A/C didn't work which made it an uncomfortable trip during these hot temperatures days. I had to make several stops and got sick from heat exhaustion. Recommendation: Make sure the equipment is serviced properly and not sent out for safety reasons and concerns.
CECELIA C