Poor Customer service, I don't blame the cashier because she doesn't know what to do because she hasn't done it before.
Tomasi u
Day N Night Grocery
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Auburn, WA 98092
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How U-Haul Reviews WorkThe staff were professional and courteous, but totally unprepared to actually process the rental pick up or drop off. At pick up they had to call a uhaul agent to walk them through the POS AFTER I indicated that there should be some amount of paperwork before I drive away with the trailer. I had to assist them understanding the verbal instructions and use of the iPad, at drop off I had to figure out the return process on my own as again they had zero experience with the process. Very nice people but if I were unscrupulous or unwilling to help this transaction would not have gone well.
Salvador C