The truck was not clean and smelt like smoke. There was a used ashtray in the cab. Trash in the cargo area. Including a plate that had food and a fork o. It. Passenger side mirror was loose.
Ashley W
Hop N Go
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Augusta, GA 30909
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Customer Reviews
- 3.5 Average Customer Rating
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Verified Customer Reviews
Every review is tied to a real U-Haul reservation or contract.
How U-Haul Reviews WorkI brought the trailer back, went inside the convenience store to check in the trailer. Guy behind the counter looked at his phone for a couple minutes and said I was good to go. Did not come out to check the trailer and did not get me a receipt. Fortunately, my son was able to go back two days later to see that they checked it in properly. I didn’t realize I should have used the mobile app. But I won’t use that pig sty if I rent again.
Stan VGreat…
WILLIAM SI had a reservation for a 6x12 Trailer at 134 Davis Rd. and when I went to pickup I was told they did not have that equipment there and was sent to 4 DIFFERENT U-HAUL locations since my reservation was NOT honored and had to find a 15’ truck whereever it was available. When we found one at 3755 Wheeler rd the attendant was alone attending the U haul reservations and gas station sales at the same time. It took 45min to get my truck and be able to leave. A 9am reservation I had for a trailer ended being a 10:45am last minute truck haul. Horrible experience and would not recommend anyone to go with a Uhaul. Alsoo paid a lot more than I wanted to and has to pay by the miles I drove which would not have happened with the trailer.
Emil SI need someone from customer service to call me ASAP
James W