First of all my rental was transferred from Wrightsboro rd to this wheeler road location. I didn't receive and email or phone call to tell me this. This caused me to lose about 30 minutes and I was late picking up my daughter from school. Then I get there and it's a lot next to a gas station. I went in the gas station, and he did have my reservation which was fine, but he said he was by himself and couldn't leave the store. He then asked me to come back to the gas station so he could inspect it after i hooked it up. I had to go next door and hook it up in the rain by myself and the lot is muddy. Well i was aggravated and late after all this so I did not go back over for him to inspect it. Also I would have had to turn left on a 4 lane road and another left to get back into the gas station. Lots are divided by a curb.Bobby L.
Hop N Go
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Augusta, GA 30909
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- 3.0 Average Customer Rating
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one employee was in the store trying to help customers and help u-haul customers. we were waiting for over 30 to 40 minutes, which this process of picking up a key usually take 10mins because we complete all the paper work before we got their. there was a dialog difference when talking the employee I had to keep repeating myself. the store usually have two employees in there one helping customers with gas and what's in the store and the other doing the u-haul.Terry W.
Chris was very nice and helpfuljonathan W.
A discount or to use the dolly for freeregina W.
The gas station that this drop off location was located at had no clear markings on where vehicles should be dropped off. The car dollys and rental trucks were just scattered across the parking lot and the grass of the empty lot next door. Overall vibe of the place was really sketchy.Austin R.