Was at a gas station and attendant was not very well trained in uhaul rental process.
William L.
Moving Truck Rental in Augusta, GA at Hop N Go
(U-Haul Neighborhood Dealer)
3755 Wheeler Rd
Augusta,
GA
30909
Contact Us
3755 Wheeler RdAugusta, GA 30909
Services at this Location:
Location Hours
- Mon-Wed: 7 am - 9:30 pm
- Thur: 7 am - 6 pm
- Fri: 7 am - 9:30 pm
- Sat-Sun: 7 am - 9 pm
- 24 hour customer return
One-Way and In-Town Local Rentals in Augusta, GA 30909
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
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Moving Trucks
We have the largest selection of new trucks!
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Trailers & Towing
Our cargo and utility trailers start at $14.95!
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Moving Supplies
We sell hundreds of products to make moving easier!
Customer Reviews
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
- Rating:
- 1.0
I've already reported the issue
LASHONDA S.- Rating:
- 4.0
Give them so help looks like a one man army.
STEPHEN J.- Rating:
- 3.0
The woman working there was really nice. The truck was hard to start every time. You had to play with it to get it to start. It was also dirty in the driver's and passengers floor. It got the job done and the woman working there was very nice. So overall I was very happy.
Farrah D.- Rating:
- 1.0
Long pickup process, low personal to assist in pickup process. Poor customer service.
Johnattan I.- Rating:
- 2.0
Place I was to pick up truck did not have it available. Was sent to another location a few miles away. This pick up location, a gas station that also lottery tickets 🎫 not had one (1) person handling everything he was very busy and so it took a long time to fill out the contract we had to fill out. Handling the gas/ticket sales was definitely his priority!! The 10' truck was at the other site and it was full of gas but the windows were NOT clean inside or out. Other than these things - called customer service - was workable.
james Y.- Rating:
- 3.0
Frustrated trying to return truck that I rented last night and clerk is saying she can't even find my rental.
JENNIFER C.- Rating:
- 3.0
It took 30 minutes to check the truck out and 30 minutes to check it back in. The store was late opening that morning. I had to wait while the clerks waited on other customers even though I was there first. There was no seat belt for the passenger. I had ordered two furniture dollies but they weren't on the truck but I was charged for them. I was going to rent another Uhaul this weekend to finish up my move but I think I will go elsewhere.
Keeley R.- Rating:
- 1.0
The owner needs to be more professional like the rest of the uhaul locations I dealt with
david P.- Rating:
- 4.0
Improve online experience. Website too slow.
Ahmad A.- Rating:
- 3.0
The van was not there when I arrived. I wait slkostb20 minutes because another person had it. The miles on the site were different than the odometer when I picked the van up. I informed the clerk on return and sent a photo via the website yet my final bill still had the incorrect mileage and I was billed for it. It has not been corrected.
Loretta B.- Rating:
- 4.0
No issues or concerns. Met the need.
RICKY K.- Rating:
- 2.0
One person working gas station and rentals took forever to check out trailer! First location we were supposed to pick up at was completely unmanned and so our rental was over an hour later due to changing location worst uhaul experience ever!!
STEVEN L.- Rating:
- 1.0
I rented a 6x12 trailer from a location in Grovetown Ga, when I went pick it up they didn't have it, the lady said it was at another rental place near by but it had already closed for the day. She asked if anybody called me to tell me it would be at another location, which no one called to tell me but if she knew it was going to be at another location she should have called me. I did get another trailer at a different location but it was at a convenience store with one employee, I stood in line for 45 minutes to get the trailer, the young man was very nice but still I was 2 1/2 hours late leaving Because people didn't do what they should have done like calling to let me know about a different location I probably will never rent from U Haul again.
bowder W.- Rating:
- 1.0
I was waiting for a long time before receiving uhaul when I did everything online prior to pick up. He kept assisting incoming customers while I had been there waiting on him for almost 20 minutes. They charged my card for 50 miles which I stated online and in person that I would only use 20 which I really only used 12. It was just horrible and honestly I don't think that is something I will ever be doing again .
LADIAMOND B.- Rating:
- 1.0
This is a shell gas station. I waited in line to be helped and when it was my turn the cashier told me I had to wait for all the other customers to leave the store. I was like “ok, I kinda waited in line like the rest of them and now it's my turn†seriously it's a busy gas station there is never a customer free environment. Then he asked if I had a picture of the dash board for the gas and mileage. I explained to him that I didn't and that I would feel more comfortable if he went and checked it with me. We then go back to the store and continue the process......then I was asked about the blankets I rented. I explained that they were folded in the back of the truck. He told me that I had to bring all the blankets inside so that he could verify they were all there: I asked why he didn't check that while we were at the truck and he explained “ I don't get paid enough to check them†then he walked back toward the store and told me to carry the blankets with no offer to help.....so I left the blankets in the truck (I couldn't find anywhere in the terms that I needed to bring the blankets inside the return area) Finally he said my total owed was an extra $14. I was ok with this because I know I went over the allotted mileage. But when I got the receipt it said he charged me for gas. I literally had just filled the truck up (remember we're at a gas station) I asked why I was charged extra for gas and he stated it was below the 3/4 tank. I told him to go check again. We did and it was well above the required amount. Then I asked for a refund of the extra gas charge. He told me ok but if he refunds it he's going to charge me a fee for cleanliness since I left the blankets in the back. Really? At this point I was pretty upset and made it very clear to the cashier I thought he was an idiot who didn't deserve any extra pay than what he got. I asked him to get his manager on the phone to address my concerns and to get my refund. He told me he was the manager. This is when his co worker stepped in and told me neither of them were managers but that she would be happy to figure out how to get me a refund. THIS IS THE WORST ESTABLISHMENT I HAVE WVWR ENTERED AMD WILL NEVER GO BACK. I hope that guy behind the counter ( white guy with 2 ear piercings on each ear) gets fired. He doesn't deserve to work in a customer service job seeing as he has no people skills.
JORDAN C.- Rating:
- 3.0
Maybe offer mobile pick up to speed up the process. I spend 45 in the store waiting to complete the process. Not to mention the guy was not very pleasant or friendly. It was an ok experience but not anything above that.
Darryl L.- Rating:
- 5.0
Everything was great!
Tonya T.- Rating:
- 2.0
the lot to drop off in was muddy and there were no lights. Not a great drop off point.
Douglas C.- Rating:
- 2.0
Waited over 45 minutes in line to pick up the vehicle. Only one person working in the store. Took care of all gas station customers before uhaul customers.
Olivia F.- Rating:
- 1.0
The truck I received smelled of cigarettes and was dirty with undocumented damages. I went to return the truck and received an attitude from the store clerk to include her locking the door in my face throwing her hand in the air and proceeding to have an attitude as I attempted to simply hand her the keys to the truck nearly 15 minutes earlier than I was required to have the truck returned. All of this was my experience after arriving to my original reservation location and waiting for nearly 30 minutes to get a representative on the phone to be told that my reservation had to be changed to a new location because that location did not have a truck available for me to pick up. An all around terrible experience from start to finish.
AMBER G.- Rating:
- 4.0
Return was handled quickly and professionally. No help in detaching trailer.
JAMES C.- Rating:
- 5.0
I'm not sure why my reservation drop-off location changed to this one, but I wasn't able to change it back in the app without extra fees. This location was fine, just further from my house. Again, not a big deal, just a minor inconvenience. Returning the truck through the app was very smooth, and the owner of the location was very helpful and finished the return and got me a receipt.
Kerry I.- Rating:
- 4.0
The gentleman who helped me was very kind and knowledgeable.
Shaneria V.- Rating:
- 5.0
It was a well managed operation. the personnel was very efficient and polite.
Dennis R.