GOOD
YOUNG Y
More Than Vacuums
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Aurora, CO 80012
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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The FIRST location I took the trailer to was the dealer for whom I had a confirmed drop off. On arrival I was told they did not accept trailers. I said I had a confirmation from UHaul to drop off at the location. The agent called a UHaul rep who said the location could not accept the trailer because they didn’t have sufficient space for trailers—just trucks. I said it would have been nice for UHaul to not send me to this site then. The SECOND location was further travel for me. The agent said for me to follow him to the back where I had parked the trailer. On seeing the trailer from a distance, he simply said to park the trailer next to the other trailers. I asked if he needed my reservation number. He said no, that they had been expecting me and that he would send me an email confirmation of the drop off. No assistance; no check of the condition of the trailer. Nothing. He turned and walked away. I took photos of the disconnected trailer for proof, if needed. I did timely receive the email confirming drop off of the trailer.
GREGORY BClean the back of the u haul
Ametrius EBad experience to customer
LIA HOur experience at this location was awful, honestly. There’s no other way to say it: the man who initially helped us (a younger person with dark hair) was rude and unhelpful. He asked my partner to drive the truck we were renting around to the other side of their parking lot with a pod that wasn’t ours still attached, which was really inappropriate. He provided no help whatsoever in getting the hitch on the truck, and did not provide us with the dolly we ordered. When we called about getting the dolly, he simply said he didn’t have it and we should go get one from another location (we insisted he get it for us as it was his responsibility.) When we got the dolly, it was broken. Moreover, I (a woman) went with my partner (a man) and couldn’t help but notice that he directed all of the conversation to my partner despite the fact that I made the reservation. Finally, he did not do a safety check on the hitch as the contract promised and refused to help us get the car onto it, saying he wasn’t allowed to but when we went to the uhaul office nearby so someone could help us, they said that wasn’t true. When we got there, we also realized the hitch wasn’t hooked up properly. Finally, after our first day of driving, we noticed that one of the straps holding the car onto the auto transport had fallen off, which could have been a major safety hazard. It took us half an hour to get it back on, and it never came off again for the next few days of the drive after we secured it properly. Also, we noticed halfway through our drive cross-country (after a day of heavy rainfall) that the tires on the truck were completely bald. It’s clear that no proper inspection of the vehicle was done before we were given it.
Sarah F