Our experience at this location was awful, honestly. There’s no other way to say it: the man who initially helped us (a younger person with dark hair) was rude and unhelpful. He asked my partner to drive the truck we were renting around to the other side of their parking lot with a pod that wasn’t ours still attached, which was really inappropriate. He provided no help whatsoever in getting the hitch on the truck, and did not provide us with the dolly we ordered. When we called about getting the dolly, he simply said he didn’t have it and we should go get one from another location (we insisted he get it for us as it was his responsibility.) When we got the dolly, it was broken. Moreover, I (a woman) went with my partner (a man) and couldn’t help but notice that he directed all of the conversation to my partner despite the fact that I made the reservation. Finally, he did not do a safety check on the hitch as the contract promised and refused to help us get the car onto it, saying he wasn’t allowed to but when we went to the uhaul office nearby so someone could help us, they said that wasn’t true. When we got there, we also realized the hitch wasn’t hooked up properly. Finally, after our first day of driving, we noticed that one of the straps holding the car onto the auto transport had fallen off, which could have been a major safety hazard. It took us half an hour to get it back on, and it never came off again for the next few days of the drive after we secured it properly. Also, we noticed halfway through our drive cross-country (after a day of heavy rainfall) that the tires on the truck were completely bald. It’s clear that no proper inspection of the vehicle was done before we were given it.
Sarah F
More Than Vacuums
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Aurora, CO 80012
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Customer Reviews
- 4.0 Average Customer Rating
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Dropped truck in over crowded lot. No personnel available at 8:45 on a Tuesday morning. Uhaul had changed our drop off location mid-trip. We had selected a Denver location and was changed to Aurora. Terrible service Uhaul.
LORI CI cannot always get internet access at U Haul locations and some locations are nasty about me not doing my own check out, not this location. It is great to be treated like a good customer and not a loser for not getting internet access at the other location. I might be renting a U haul more frequently with this better service. I stopped renting for some time as of how other locations treated me.
Sandra BCrazy parking area. Staff not there--store not open. Used drop box
LORI CGreat pickup, easy and quick. Truck was ready to go, with packing blankets in the back. Thanks
WILLIAM H