The truck I got smelled like someone was smoking pot in it, there were sunflower seeds and dog hair everywhere, and trash all over the interior of the truck. The truck had a serious exhaust issue and was extremely loud. I received the truck with less than 50 miles to empty and returned it well above 1/4 tank. The steering wheel was way off, so I imagine it needs an alignment. This truck needs to be taken out of commission and go in the shop. I would also like to get a clean vehicle from U-Haul. I haven't had this experience with you before and hope I don't have too again. I will be moving again in 6 months and hope that I get a better vehicle when i am ready. Please hold your employees responsible to give customers clean and safe vehicles.
Michael W
Extra Value Wine & Liquor
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Aurora, IL 60503
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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The mobile app was a little tricky to get to work. We had to keep inputting our birth date and driver's license number, which took too much time to navigate. Otherwise, all good.
KAREN PI left double the amount of fuel than I filled, but did not get reimbursed. I believe policy should be revised.
Nitin KGreat drop off spot very convenient
DAVID KThis location does not utilize the contact less lock box. Had to go to the counter of the store and wait for nearly 20 mins for the "right guy" to come and verify the reservation on his computer before handing over keys. App/website is not great. Kept cyclicly booting me out to main menu. Not alway clear what info is important and what is additional sales/adds. Too many addional sale attempts when booking/picking up.
Bernard B