There was a last minute facility change that I was not made aware of until I showed up at the initial location only to be told I had to go somewhere else to pick up the trailer. I went by the initial location the day before and was told all was good and ready. I did get a call from uhaul the day before and the message was along the lines of just checking to see if everything was ok, but nothing about a pickup location change. Wanted to get an early start so was at the facility when they opened. When I got there, I had been taken out of their â€œsystemâ€. They couldn't see my reservation, and couldn't even tell me where the new pickup location was. It was a bad start to the day, and cost me valuable time. Pretty poor performance / execution by Uhaul.Gregory R.
Trailer Rental & Towing in Austin, TX at Storage Unlimited Inc
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Austin, TX 78737
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Quick and easy!Jason S.
GPS gave wrong locationJERRY S.
Would have been nice for the location to provide specific instructions for drop-off after hours...as in should we leave the truck in the area in the back based on the signs, or at the front door next to the drop box. The property was clean and well maintained. Regardless, the online return went very well once we got started, and we do appreciate having this location so conveniently located. Good option!Kirk C.
Overall terrible service, turned the truck in the same day used for about 4 hours and I get a call 3 days later asking me when I was returning the uhaul. I gave the keys to the rep and he told me no dirties he will close it out. I was also told it was a 4 hour rental and I paid for the full day. I think I should get a refund for this false advertising.CASEY J.
Someone tried to steal the 5x8 trailer in Phoenix at a hotel - I read online that this happens to these trailers at hotels - it would be nice when you pick the trailer up there was guidance from U-Haul rep to put a lock on one set of tow chains - in this case they were unable to steal this trailer after they unhooked the chains and lights and unscrewed the tow ball cap because I had backed the trailer into a curb and put park break on and the pressure between trailer and tow hitch was too much for them to free the trailerSEAN M.
Colin man who assisted us was excellentDONALD A.
Great customer service. Both employees were very polite and helpful.Joab S.
Great service and nice equipment. Thank you.Tina J.
Colin Tate was very friendly and helpful, and is an excellent representative of what a U-Haul employee should be (unlike the two rude and incompetent people at my pickup location in Alvarado, TX)!Greg M.
Smooth. Everything went perfectly.Nathan G.
The cargo van that I rented was filthy - the seat had hay or hair all over them, there was dirt on the floors and trash (water bottles, wipes) in the passenger area. The van smelled like body odor and horses.STACIE F.
Everything was perfect. I was very happy with the whole experienceSUSAN M.
I couldn't log in to my profile to do the online check out. When I showed up to pick up the truck the clerk was a dick. I was unable to upload pictures of the truck to the online app and had to basically claim it was clean when picking it up when it was not. The site was the closest to me at the time, but it's basically a dirt junk yard and you've got to walk up a huge hill to get back to the front. I'm a disabled veteran, it wasn't ADA friendly whatsoever. I'm glad to not move for a while, but when I do, I'll use a different location.Cory M.
I am VERY FRUSTRATED with the Barker Cypress location. We turned in the trailer on Saturday before the end time of Sunday, and yet you charge me an extra day and claim that we turned in the trailer on Monday at 3:34pm.JEFFRY N.
great overall experience - utilized on-line process to reserve and check-in, went pretty smooth.Steven S.
Staff was rude and unhelpful. Was not made aware of the change of location from Hwy 71 to Hwy 290. Vehicle was dirty and had an odor.Jonathan S.
Hard to find. Personnel not interested in helping me. NOT impressed.Kelly P.
The guys at Storage Unlimited were great and the whole experience was flawless.Robert W.
In a very poor location with pot holes and dirt roadsTimothy S.
Undergoing a major renovation and the signage out front is difficult to see.Douglas T.
Office is in shambles Truck was muddy outside and. Driver fliorbiard Office staff is rude and not helpful Young man that helped with trailer was amazing and so kindAngela T.
Two great things about this place... They had a lot of trailers.... Nice friendly folks...Brent W.
Better signage as to where/how to access the office/lobbyRobert K.
Everything was a great experience until drop-off. The equipment was clean and in good shape, the staff was excellent, then you go to drop off and the locator won't locate even though you just used your phone to navigate there. Now it's Saturday afternoon and the equipment won't check in which puts you on the phone with several different people who aren't sure what to do. So now you gotta worry about that while you're trying to think about the other twenty things involved in moving and it's sucking up valuable time and energy.John C.