The guy at the counter at A-Tex Towing U-Haul said that I was scheduled to drop off the rental at the North Lamar location, and confirmed this with me when I signed. I went to the North Location at my scheduled drop off time, and downloaded the app, and it said I had to drop it off at the pickup location of A-Tex Towing! I had to drive it all the way back there!
JACOB T
A Tex Towing
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Austin, TX 78735
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Customer Reviews
- 3.5 Average Customer Rating
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Great drop-off experience. The employees were courteous on the phone and also at the drop-off location. Well done !
William SI had a few add ins - furniture dolly, furniture pads, etc and none were in the truck. I also had to wait 45 min on hold with someone because the app wouldn't let me see the code for the key.
JENNA SI would encourage the next customer to rent a U-Haul at another location or encourage this U-Haul location update their hours on Google and other platforms with when they’re actually in office. I selected in-person pick up for 8AM and there wasn’t anyone there when I arrived. I tried calling their number (A-Tex Towing) and they were unhelpful and told me to call U-Hail Support. U-Haul support then had to get in touch with someone from this U-Haul location to get them to come give the keys. I received the keys over an hour after my requested pick up time. When I came back after using the U-Haul (well within the window Google says this location is open) no one was there again. There were multiple people having issue with the fact they were not present to help with their reservations. Meaning multiple people had to reach out to U-Haul support for help. When the individual did come to help in the morning, they were nice about it, but considering I had movers coming at a specific time, all of the runaround was unacceptable.
STAVONNA BMuddy interior, but no big deal really.
TYLER R