What a joke. I will never use Uhaul again. From the moment they changed my pickup location(we had to drive 30 minutes out of the way) , nothing went correctly, they even requested a photocopy of my credit card that I refused. They then gave me the wrong truck that had no gas & a security lock that had been cut. Once the truck was almost full they asked if we could bring it back. We told them we could not due to it being 30 min away and us having it packed
Mike Q.
Super A Food & Gas
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Ball Ground, GA 30107
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Customer Reviews
- 2.5 Average Customer Rating
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No after hour key drop at this location - Very poor communication - Employee checked wrong truck for fuel level - No attention to detail - Took 2 days to close out rental -
Larry R.Finding this drop-off location required GPS navigation as it is well-away from any major highway (e.g., in the “sticksâ€). However, the person who we checked-in with was friendly.
Arnold W.The man was rude and appeared intoxicated. He berated customers and his employees. If I didn't need the truck so bad, I would have left. He kept complaining that his uhaul tablet was broken.
James A.Get a truck that is safe. The piece of junk truck broke down in my driveway. I was left to fend for myself thanks to the very unhelpful 'customer service' person that suggested I take an uber to get a new truck. Nothing was acceptable with this rental. I want all of my money back and want to be reimbursed for the new truck that I had to rent to the tune of $474 to cover the bs that your truck caused. Will never NEVER use U-haul again and will warn friends away as well.
Kim M.