I'm not sure if it was the fault of the corporation itself or the location itself but my experience was horrible. I was over charged after being told I would not be. I reserved my truck online and sat for 2 hours trying to check it back in after moving all day long. I never got it checked in on the site due to an issue on uhaul's website. After live chatting with an agent I was assured that the truck was checked in and I would not be charged extra days because of the issues. Well today I check my account and I was charged for 2 extra days! My checking account now has been overdrawn due to this and magically neither office can fix it today so I'll have to wait for a refund of over $100 for an estimated week. I will not use this company again. Moving is stressful enough at least they should live up to their word and not overcharge people.Karen F.
Trailer Rental & Towing in Ball, LA at A Safe Storage Ball
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Ball, LA 71405
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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They will charge you for services they can't even explain. Just Horrible!Melissa M.
Equipment was top of the line, well built and maintained.Kenneth M.
They lied about a lotTriantie W.
Make sure the reserved rental is availablecarmen J.
Reissued a truck rental at no cost to me due to the fact that your employee lyed.. About truck and the truck having a granny attic and a ramp as I did not have enough room to have eveything loaded its not fair and right that I have to pay for another truck rental. And pay for help again due to being lyed tooSTEPHANIE H.
Location did not have tow dolly on site with truck had to drive to a different location to pick up costing me more time and mileage. Windshield was full of bugs had not been cleaned previously..Mark P.
The location was closed, and did not notify the uhaul system. My appointment was at 3pm. Showed up at about 10 mins until 3pm, and no one was there. Eventually contacted someone at the other site that they own, they said to come there to get the key. I drove there to get the key, then she said it was at the other location that I had just come from, so we had to drive back to the other location to get the key and uhaul. I did not leave with the uhaul until 1 hour after my appointment. I was very disappointed and I was also put behind schedule due to this issue.Colby B.
Get off your a$$ and help the customer connect and disconnect the trailer!! He never came outside to assist, offer help, inspect or anything, yet he watched me the whole time through the window. POOR CUSTOMER SERVICE!CHAD B.
Maybe open a little earlier?Denise B.
The lady who works here is super nice and helpfulamanda M.
Representatives very helpfulJUDY R.
General comment not related to this specific location - U Haul needs to install tongue jacks on the larger trailers to assist hook up. I had to manually lift and place the trailer tongue on my hitch assembly which strained my back. After this, I was unable to pick anything up and it may the moving process very difficult and lengthy.Walter H.
Love my ladies! They are always the best!!brandi H.
The location was good although it was changed from my previous choice. Also the dolly and pads I had reserved were at other locations. Cancelled those items due to such an inconvenience. The lady at the Ball location was very understanding and extremely nice!Leesa B.
I will never use another Uhaul location besides this one, the process was quick and easy and I left there feeling taken care of! Not to mention they were some of the friendliest people I have had the pleasure of doing business with. I will definitely recommend this location to anyone needing Uhaul services in the future!Ryan M.
Absolutely the best service I've ever recieved from any location. Thank you Mrs.Golly!JESSICA G.
I had a 1:00 pm reservation time; no one there at that time they had sign out to 2:30 pm with number to call. Called number. It was a 2nd location of their's; they called person; who called and returned. They stated they forgot appointment. They gave code to gate and trailer number for me to get and connect on my own. they returned to give me dolly. The trailer came off ball when hitting bump in their drive; Agent said it was not seated correctly; I reseated and secured the ball connection. I was driving down highway and hit bump and trailer came off of ball again. I was able to safely control the stop without damage to trailer or vehicle. Trailer lighting wire was cut which I paid auto shop to repair. When agent was told her only reply was "I don't know what to say". She also said she would call the person that took care of the equipment, but he was off. I told her she need to put a "SAFETY HOLD" on that trailer. Her reply was , "oh that is what is wrong with it". No one there to help disconnect trailer.Kelly L.
She willingly came out in the rain to unhook the trailer for me. Very friendly. I would recommend.TAMMIE F.
Women was very friendly and acted like she was happy to get the business! great place, great company!Fred M.
The ladies here in Ball were so very helpful after a very unpleasant experience at another location earlier in the day. KUDOS to these ladies and their excellent customer service.Doug S.
The two ladies I dealt with were as accommodating as any one could be. They were professional and helpful in every way. The owner of this business should be congratulated for hiring these two - they are the drivers behind their success. I will return there tomorrow to rent yet another unit for the completion of my move to another house. Great job all!!Don W.
I ordered 4 dozen pads, and only 6 pads were provided. Furniture had to be loaded unprotected, and it was damaged, and it is uhaul's fault. Uhaul is a totally incompetent and dysfunctional organization.PAUL W.
Great staff and team! Really enjoyed the experience. Will definitely be back to this location.Donald C.