This has nothing to do with Ballinger or Big Lake but with the Uhaul customer service representative. We booked the reservation for a 10' truck a week before we needed it. I called Uhaul customer service to see about adding a day and some more miles to our rental. The person I spoke to said she could add extra miles and that for an extra day it would cost 40 dollars. Before I hung with the representative I asked if our truck was at the Big Lake location she said it was. We left from San Angelo, TX to Big Lake, TX which is an hour and 8 minutes away. We get there and they don't have our truck, he said he didn't have a 10' foot truck for about a week. He called Uhaul customer service to find out about booking another truck. The closes truck they had was in Ballinger, TX which is back the way we came an hour and 40 mins away. That made our trip an extra 2 hours and 48 mins instead of them just telling us that Big Lake didn't have a truck and that Ballinger had one which is 36 mins away from San Angelo. The website said that we were to get 50 dollars if the place that we reserved our truck at didn't have it. I would like to see about getting that.Christopher K.
Trailer Rental & Towing in Ballinger, TX at KRUN
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Ballinger, TX 76821
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Great customer service.David T.
The location was very convenient and the customer service was great.Sherry M.
Very nice and easy check in.David T.
The gentJenny E.
Very professional and friendly. Fast return.Ronald P.
We received excellent customer service from the U-Haul people at the KRUN Radio Station in Ballinger, Tx. Awesome location! Inside a Radio Station!Rene M.
They didn't hookup hitches right so it could cause really big accident on the roadjinsun J.
Great experience! Personnel are friendly and courteous!!Kay D.
Amazing service! Great and funny peopleTalia B.
Very friendly and helpful, great customer service!Sherry M.
While trying y check in online the system went down but other than that it was all greatDella A.
No one was on site and did not want to come to location to check me in. Even though I had a cell phone that would support the actual app, my service in the area was extremely sketchy and it was extremely hot. The situation could have been handled in a much more professional manner.CHRISS P.
price was right, service was excellentJodi H.
Truck was clean but had some transmission and steering issues, but it did have over 93000 miles. Did ok for the short trip we had but would have been tiresome for a long trip.Julie B.
No Drop box, contact @ 325 area code never answered phone, finally got a hold of UHaul @ 1 800 468 4285 that lady was extremely helpful and sympathetic, advised me where to drop the keys since their was no drop boxPaul K.
These people couldn't find the keys. The equipment was filthy. It took my 2 hours to pick up the truck and another 2 hours to return the truck. Very unorganized.Laura S.
Mr Smith was very professional and very helpful. Great job!Jim W.
They went out of their way to make it a great experience..David B.
It's almost too expensive to rent "do it yourself" rental trucks. I was Very disappointed with the price.Garret S.
Passenger door had water in compartments. Window was left cracked.Ryan D.
Again, we had trouble returning the truck by phone and there was no drop box for the key.Christopher M.
I don't think I've had a better experience dealing with any other rental place. Thank you Uhaul for a pleasant move. I give TWO Thumbs up to Jeff Smith in Ballinger Tx. Thank you for all your help!Coby S.
Ratchets on the tire straps needed lube...Bob L.
I checked out online and the perdon on duty didn't know how to retrieve so she had to call her brother. It took over an hour to get the truck & tow dolly and the they didn't want to hook the tow dolly to the truck! Horrible customer service, nonchalant about Uhaul service, very hard to find.Linda J.