trailer was full of snow and ice, unsafe unusable need money back
LJUPCHO S
Divine Logistics Bayfield
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Barrie, ON L4M3C1
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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Provide a POS terminal so the clerk doesn't have to send my cc info over his laptop.
DANIEL VMy experience was a mix of good and bad. The good: With very short notice, I was able to get a truck rental booked the day before a move. The person who arranged this was friendly and helpful. This employee did what he could to be helpful. The bad: It was Dec.1 and the roads had snow, slush, and ice. There was not a drop of washer fluid in the truck so I had to add a jug myself. The tires didn't have much tread left on them so the truck didn't grip the road as good as they should have. The most frustrating thing was I had the truck booked for 8AM and the employee didn't show up until almost 830AM. Their sign and Google Business page states they open at 8AM and that's why I booked it for then. Truck was clean but not maintained for the price you pay. See above.
CHRISTOPHER AA little confused about the whole process. Booked online, was informed that I could pickup at 12:00pm. Loaded up the app at that time, and it advised to call. I call, they say to go inside the office. I call the office to ask instructions they mislead me to the office, accidentally. Afterwards, I finally got the keys after waiting in the office alone for a rep to come back after 5 minutes, got to the truck, double checked the app as I know normally you need to take photos before hand of the truck. However it did not prompt me. But the wiper blade was not working. I called the u-haul office and they told me I need to submit pictures on the app prior to picking up but I advised I went into the office, was given the keys and then a contract was emailed to me. I tried telling them that but it was not understood I believe. Anyways the only other problem also was they said the gas tank was 3/4 full. But mine was just over half a tank full. So I did have to top up a bit of gas. A bit of better communication and the staff to be a little more attention to detail
RYAN KNo customer support. Trailer wire was way too short. Called for help no answer or return call. Had to purchase an extention 70$. Was told parking lot was being cleaned. 12” of snow when I returned at midnight same 12” of snow was there. Truck got stuck at pickup and drop off will never use this location again.
ANTHONY S