Upon arrival at my designated pick up time, I completed an online check in and picked up the trailer, checked the turn signals and ensured everything was in order and left. I received a phone call about 45 minutes later from an employee with an annoyed tone stating I was late for pick up and he had been “standing there waiting”. I assured him no worries and I had the trailer and would return it at the predetermined time. The manner in which this employee spoke to me was appalling, treating me as if I was incompetent and incapable of understanding a process that is not well described online, as well as the store is not well signed to know where to go. I apologized and recognized my error but nonetheless the employee continued to speak to me in a condescending tone saying “if you didn’t know where to go for the store check in, you could’ve just called and asked, riiiight?” As if I was a child and needed to state the error in my ways. He also reiterated to me multiple times to be back at the predetermined time as someone else was renting the trailer, which I did, and the office was closed. While the trailer was clean and worked just as expected, I’d never recommend this location due to the customer service I barley received.
Macgregor S
Divine Logistics Bayfield
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Barrie, ON L4M3C1
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Customer Reviews
- 3.0 Average Customer Rating
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There was prior damage in a discrete spot which must has caused the padding blankets to become damp. Thankfully our trip saw zero rain and we were able to hang the blankets to dry. I feel this was really no one's fault but we have recorded the issue and I'm sure it will be resolved for future customers. The young man servicing this location is absolutely amazing!! I didn't have enough space here to document my experience, but this employee changed everything for us! He will always be remembered and prayed for, as he was so pivotal in the positive account of our situation.
Renee BExtremely professional & thorough. Helped solve a problem immediately Would & will recommend to my associates and friends. Manager very helpful.
JOSEPH KStore was closed. Had to call and the representative send me a text of the trailer I was using. It wasn’t road ready. I had to call back for another trailer. I was forced to hook it up myself . Representative was not very helpful.
Greg SThe floor in the cabin area was dusty. The driver's windshield wiper was broken and fixed with zip ties.
Pedro C