Had a reservation book ahead of time. Pick up for 9:00 - arrived..no one at office. Called the number-- man answred and said he would drive in to assist me- i had given my vida debit card for reservation..upon pick up the man was rude and insisted i used a credit card- he was doing this all from a sidewalk on his cell phone while complaining that his cell phone may die and he wouldnt be abke to complete my reservation. He was 45 minutes late to give my rental ovet. Messed up my whole timeline for the move- when returning the vehicle i called same man and asked where to leave the keys. He got extremely rude and told me to not call after hours (this was 5:30 in the afternoon) He wouldn't not stop getting mad at me because I asked where to leave the keys. I had to terminate the call. This man was horrible. Beyond unprofessional. Rude. Late.. accusatory..dressed in track pants and his verbal abuse was evident from the first contact. This man shoud absolutely NOT be representing Uhaul. This was a very poor representation of customer service let alone simply doing his job. I will never recommend this location. The whole service was deplorable. Ive reached out to corporate as well. Have someone call me please who actually cares. 647 300 9854.Ryan R.
Divine Logistics Bayfield
(U-Haul Neighborhood Dealer)
Barrie, ON L4M3C1
8 am - 1 pm / 2 pm - 7 pm
- Saturday8 am - 1 pm / 2 pm - 4 pm
8 am–1 pm
- 24 hour customer return
Services at this Location:
One-Way and In-Town® Rentals in Barrie, ON L4M3C1
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- 3.0 Average Customer Rating
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Needs to be open on specified hoursTrevor W.
The key was not in the indicated lock box so much needed time was wasted. Hopefully uhaul rectifies that.JOSE M.
Great friendly service. Thank you for everything.Jason C.
This location has no one present to assist hook up or answer questions. Everything was done over the phone once you figured out that no one was going to show up at the store.Jay C.