No one was at the location. It's open at 8am, several people were there at 8:15am, no employee was there. You walk into the mall and it's hard to find, the staircase going from where you enter from to the location was blocked off and we couldn't find it at first. So we called the number and the employee named Abby (if that's even his name) was extremely rude as if we should know where the location was, when we had never been there before. Then we finally find it, the gate to the store is closedâ€¦ so why even bother giving us (bad) directions to find it, if you were just going to do it over the phone? He rudely asks if we even have a reservation, which we obviously do. The issue is now, we needed a hitch to go with our trailer, which in the past when we've rented trailers has been no issue at all to rent, but of course, no one is hereâ€¦ So we then had to go buy a hitch, which we don't really need, so spending more money than necessary. He then tells me it's one guy who does 2 locations and â€œhe can't be in two places at the same timeâ€. Like are you kidding me? How is that your customer's problem? Hire someone, to be there, when your store is open. And fire this idiot, because he's extremely rude and I'll be telling anyone who will listen not to come to this location. It was absolutely ridiculous process and we've never had such a bad experience with U-Haul before.Sheridan H.
Divine Logistics Bayfield
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Barrie, ON L4M3C1
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- 3.0 Average Customer Rating
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One factor in particular was absolutely horrible and ruined the entire experience: your employee. He didn't show up until half an hour after you were supposed to be open already, and left at least an hour and 15 minutes before you were supposed to close. He also didn't come close to providing decent customer service when he eventually did show upâ€¦ You ask what you can do to improve for the next customer? I have one simple suggestion: fire the employee who poorly represents your brand and makes the customers experience a disaster.Ethan C.
Operator of store was an hour late. Lost an hour of my rented time. No one at store to return keys to,had to use the terrible app that ate a lot of my limited data. Will never use this store again.Brendan R.
The storefront was closed. Zero indication how to complete transaction remotely. Did not answer phone when I called. Was absolutely rude, racist , ignorant and unprofessional on the phone when he finally did answer his phone after I had to call costumer support. Overall a horrible experienceBrad M.
Answer the phone or at least call me back to give directionsjack K.