We were supposed to drop off in Parry Sound on a Sunday. We got a confirmation phone call and everything. Drove all the way there only to discover that they’re closed on Sunday! We phoned and were told that we could drop it off in Barrie the following day. But it still wasted 2 hrs of time because Parry Sound was out of our way. Very frustrating as surely UHaul should have known the location hours of operation?! When we dropped off in Barry it was very hard to find the location (back of a mall) and there were no personnel around. The person on the phone helped us discharge the trailer despite no personnel on site. So couldn’t we have just left it in Parry Sound to begin with?!
Sasha H
Divine Logistics Bayfield
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Barrie, ON L4M3C1
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
I had to call and change my reservation time three times due to traffic and an accident on the highway. I drove over five hours to the pick up location so it was out of my control yet the U-Haul employee was rude and gave me trouble for taking so long. He wouldn’t give me the dollies or blankets I’d rented which made moving my mother extremely difficult. The truck had no gas in it. I was treated extremely poorly by him and would never use this location again.
SHERRI DWhen we went to hook up the trailer to our vehicle, we discovered the electrical hookup wiring was missing prongs on the outlet and the lighting wouldn't work. We looked at the other trailers on site, and out of the 6+ trailers there, only two had fully intact prongs. I went back inside to talk to the employee and he seemed surprised that the electrical wiring was not operational on all the trailers. Luckily we were able to switch into one of the operational trailers. Is the equipment not inspected when it is returned?? How are you selling insurance to customers without first ensuring that the equipment is safe to use? Instructions about drop off were very poor and unclear. We dropped the unit early (evening before during closed hours) and I called in the morning to follow up that the drop off was complete. The person answered the phone "hello" instead of the name of the business. When I explained that I dropped the trailer early and just wanted to make sure that everything was complete on my end, they seemed confused or unable to offer any information and basically said "Ya, it's all good". Didn't ask for my name, didn't ask for the unit I had rented. They said I probably already received an email saying the unit was returned (I didn't and still haven't). This was my first time using Uhaul and while the actual use of the trailer while we had it was super convenient, the customer service was very much lacking and details were not provided for someone who was a first time customer.
ANDREA FRepresentative was very helpful
KYLE FProvide useful dimensions for your trailers! I rented a 4' X 7' trailer to pick up some solar panels and discovered that the ACTUAL trailer size is about 3' 2". Unfortunately, I discovered this only after reaching the warehouse to pick up the solar panels. Had to race back to return the useless trailer, and was able to borrow a friend's larger trailer to get the job done. At least I only wasted about $32 on this, but it wasted about 2 hours of my time.
STEPHEN R