Trailer was half full of snow. Passenger rear tire was low and required air.
WILLIAM K
Divine Logistics Bayfield
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Barrie, ON L4M3C1
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Customer Reviews
- 3.0 Average Customer Rating
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Uhaul website reservation process - misleading Uhaul pickup - communications with rep - sub par Trailer had 2 burnt out light and 4 pin connector was broken upon pickup. Had no other options but to take this unit.... Trailer had snow on top and pulled Infront by parking lot snowplows (from snowfall 2 days prior) Upon returning the trailer, nobody was at the office, doors were locked. Business hours stated open.... If you want to hold people to very well written contracts, do your part and maintain your equipment. You put the operators of your equipment at risk and others on the roadways at risk via your lack of maintenance and inspection. Standardize and enforce your uhaul locations. Sub par performance on uhauls end as a whole. Not one specific person to blame.
Kyle RThe location was closed when I got there. When I called 30mins earl to make sure they were open and had my reservation he said come back at 130 and was very blunt and rude. I showed up at 130 and he was still not there. He showed up @ 140 and said “sorry, got stuck in traffic”. He did not explain the process to me whatsoever ever. The only instruction I was given was when I got to the vehicle to call him back with fuel level and mileage. Not only was the vehicle at 1/8 of a tank it smelled like something had died inside. No bill components or charges were explained either. Would definitely recommend going to another location
Shania JFire the staff. We wasted over an hour having to go from one location to this one as no staff were at Bradford st. Site. He gave us a van that had a low air in tire message, had very little gas, back door was not closed, windshield wipers were stuck to the window so we had to go get our snow brush to brush off the vehilcle, scrape the window and get the windshield wipers working while beside us two vans were scraped off….. When I phoned to complain he was aggressive and told us not to leave and came and gave us a different van. I said he really needed to take a look at his terrible customer service. He got angry, was very aggressive and in our face and said he was going to give us the van for free! Guess what, he lied. A terrible experience, somewhat scary. I would like to talk to the president of the company as this was awful and we are a repeat customer of UHaul. Liz and peter
PETER NThe location hours stated are not accurate. Location was closed when I had to pick it up trailer had to do work arounds and virtually checking out. I don’t have a problem doing it if I knew going into it it would be a virtual check out. It was a little stressful to find out last minute and then to call and figure out how to do it, and if it was available etc.
GUANLIANG S