I completed the U-Haul reservation beforehand using the app. I opted out of the insurance. When I went to pick it up, the employee added the insurance back on. I told him I didn’t want the insurance and he assured me he’d remove the charge. Ended up getting charged for insurance. Unrelated to the location, the U-Haul app is terrible. I had to switch to a laptop multiple times because the app was glitching out. Once when adding a payment method, once when checking out, and currently writing this review the app failed (even after updating the app). Also didn't receive any link for drop off procedures and it was not easy to find on the app. I would love it if U-Haul had any kind of competition, but I think that because they don't, there's no need for them to be anything more than mediocre.
GRANT G
Cash Express
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Barrie, ON L4N1C1
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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I ordered 12 blankets and a dolly and they weren't included. I believe I still got charged for them.
Joshua PBetter communication.
GREGORY PI had to leave and buy a connector for the lights. Other than that, everything was good.
DAVID FWas so easy to do online and deal with staff at location. Thank you
PATRICIA B