Make it less confusing and more user friendly
Martin k
Divine Logistics
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Barrie, ON L4N3A7
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.0 Average Customer Rating
Let us know what you think.
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The rep that rented me the truck was beyond courteous, polite and very helpful. If all representatives were trained like this one, you would have no bad reports. Thank you Shriyansh
KIMBERLEY MBetter on site comminication
BRIAN KWe rent UHaul trailers frequently and generally are very pleased with the product and service. This was our first time using this particular rental outlet and we won't be using it again. We booked a 2 day rental. We picked up the trailer at 8:15am on Day 1, we returned it in the evening of Day 2 after the store had closed. We had asked about doing the online 'self-return' that we'd had to do at other places, since we knew we'd be returning after hours and we were told we just needed to drop it off and they'd take care of the rest. The location waited to check it in at 8:30 the morning of Day 3 and entered that as our return time, so we were charged for a 3rd day's rental, even though we had the trailer for about 36 hours. We called the outlet when we received our bill by email and they 'weren't able to help us because they weren't in front of their computer at the moment' and told me to call back in an hour or call the 1-800 number. I did the later and they were very helpful and got us refunded for the 3rd day's rental. But it's ridiculous that I had to waste my time and energy to seek a refund when we should have been charged properly in the first place. We will continue to rent UHaul trailers regularly. They are great! We will never rent from Divine Logistics again.
John BThe truck interior was dirty, there was a half eaten chocolate bar inside that was melted. Chocolate on the center console. Uhaul called and changed my pick up location and when I called that location to confirm the representative said he’d call me back. The whole day passed with no call back, I tried call them back serval times that day with no luck. The next day when I arrived at the pick up location my truck was not there and my pick up location was changed once again. Moving is very time sensitive, I had taken time off work and had friends waiting to help. All this confusion cost me time and money. Not happy at all with the 2 locations in Barrie and wouldn’t recommend.
RAMI N