Great friendly service! A+
Kevin W
Batavia Parcel
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Batavia, IL 60510
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Very helpful and friendly.
ROBERT PBatavia Parcel is so easy to work with
Jenna HProcess was easy and return was a breeze
MATTHEW ZMartha helped me from a to y and not z. She appeared to be very cordial, signed me up read me details took my credit card, she went to the back to bring the truck to the front, showed me to lock and unlock gave me the keys. Essentially she completed the order. But when I pointed out that there was an error in the gas gauge that she signed me up for it was off by one bar. So I would have had to pay$15 because of your error on the contract. When I brought this Martha, she put her hand over her heart and said I don't feel comfortable getting involved. She said I would have to stay for the real U-Haul person to process that your. This ruined the whole experience. I felt uneasy taking the truck because there's so much dishonesty here. Seriously she can't help me? This is the worst experience I've had with any customer service person. What has happened to this world? Here I was feeling good about the whole thing and then she turns around and says I don't feel comfortable helping you here? I would never go back to this place in Batavia Illinois. U-Haul needs to know that these people are representing your company and they're making you look bad because they're unable to process a U-Haul rental from start to finish. It needs to be from a to z not a to "y." And then she began to cry about a video that I took of her. Does she not realize that she's in the public domain and there's videos everywhere of her? Does she not realize that anywhere she is in public can have a video of her?
ESMERALDA F