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CHARLES B
Customer Reviews for Batavia Parcel
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Outstanding service, location is awesome
BRUCE HJust keep doing what you are doing. It's very much appreciated.
THOMAS RExcellent customer service
Martin fSelected a closed trailer, and when I went to pick it up. I was informed I got the open 6x12. Site manager was fanstastic, but your website automatically switched my order because the enclosed was already rented out. I would’ve planned better for a DAMN RAINY DAY . Yes I missed the summary page, but no heads up of the change. 7 selling pages of boxes and moving help to get through but no heads up of the change of my selection. Booooooo
Jacob EForgot my phone holder inside the vehicle. Hope I'll be able to retrieve it tomorrow 🙏
Adam KThe staff was amazing They made the whole rental process a breeze. They were super nice and courteous Low prices with great service I will definitely use them again
DAWN BThe operator of this location is typically pleasant to deal with and accommodating. He is clearly overworked and underappreciated. I don't deserve of appreciate being called a liar or his hanging up the phone on me. There are plenty of truck rental facilities this will not be the one I use going forward.
GARY PAll around, excellent customer service and a great experience. Very reliable. Thank you Shawn!
GREGORY LEveryone was helpful and friendly.
SHARON LQuick and easy service with great staff
PREM BThe owner was extremely nice and helpful! Would definitely return if I still lived in that area ! Best U-Haul location
BARBARA HNothing everything was perfect.
William MQuick and easy.
Patricia LI’ll be submitting a formal complaint to higher management. My interactions with Batavia Parcel’s owner was absolutely awful and unprofessional. I had extended my rental (called the 800# after no one picked up the local line) and the customer service rep confirmed my truck was available for a few more days. I received a very unkind email from the owner, indicating because I didn’t “fulfill my promise” for returning the truck timely (despite me having full rights to extend my rental) he is now being penalized because of me. I explained that I called ahead and the rep said my truck was free and to follow up with them. He talked down about the U-Haul customer service line & “ you're probably talking to a minimum wage customer rep who just checks the boxes and leaves it to the local people to handle the repercussions.” None of this was professional. I absolutely will not recommend to anyone this location.
Meliha PI was charged for more fuel .... It was a small 14 mile rental and I added 6.00 to the tank to the exact level I received the truck and was still charged. Call the store but they haven't returned my call. Make sure you check the level with them and return it at the same with them seeing the amount you returned. I just dropped as they were working with other customer.
JEFFRY HEveryone at Batavia Parcel is always eager to help and I never have to wait long regardless of how many people are at the store. Whenever I rent a uhaul I always choose this choose because I know that I'll never have an issue. I usually always see Shawn there who goes out of his way to make sure I have everything I need before I leave. would give more than 5 stars if I could.
MARK PThe folks running this location are rude, and complete jerks. I returned my vehicle with gas slightly above the amount I had when I picked up the truck and they still charged me stating that it was not filled up. When I called to question it, some jerk picked up the phone and said "It wasn't filled up" and hung up the phone like a complete ass. NEVER will I rent from this location again.
ANDREW LLove the place where I rented. Ninety people in the world
THOMAS MEverything worked like a charm people at the facilities or fantastic.
Bill MDid not like the fact that I had to put fuel in the second I pulled out of the parking lot , you should never send a truck out with less then an 1/8 of a tank , I put $30 of fuel in for 20 miles and will not get any return on that , other then that I was ok with the truck
Chad PNothing, great experience.
Richard FThe staff is very helpful!
KEVIN WLet them know exactly where to park.
Kristin ANo improvement needed. Customer Service was excellent. The representative who assisted us was competent, professional and helpful.
Brent MThe truck was clean and the staff was so great to work with. The location is great.
MARY ZGreat, friendly service! My rental was smooth and easy. Exception customer service!
Fred FVery friendly people at Batavia Parcel. They were ready for me and made the experience renting a trailer the best ever.
Richard AQuick service and reliable equipment.
ERIC TBatavia parcel is an excellent place to rent a Uhaul . They are very efficient, helpful and friendly. That is not the case with other locations.
Joseph VCustomer service was great. The equipment was ready and the process to pick it up was quick and easy.
David BIf you need to rent a van or truck for a move , Batavia Parcel is the best!! After being told at Home Depot first come, first serve, I rented at Batavia Parcel. Easy reservation online, and fantastic customer service at location. Will go there for future moving or shipping needs.
Cindy BCheck engine light was on when truck was picked up.
John DThe young man behind the counter was very polite and funny. He was busy but still took the time to be very helpful after I couldn't get the mobile pickup to work.
JEREMY PThe 2 guys at the counter were great and professional to deal with both during the checking out of the equipment and helping get it hooked up to my truck. I've rented from this location before and will continue to make this my UHaul of choice.
Jose GThis was my best experience with U-Haul. The truck was ready on time, and Shawn was very helpful.
Michael PThe employee there was very friendly and helpful!
Patrick FAnother Great experience!!
WILLIAM CGreat and accommodating people to work with. Very knowledgeable and helpful.
BERNARD RNot a thing, people and process was great
Michael BGreat service, pick up, and drop off
Ken WThe gentleman who helped me was very knowledgeable and did a great job explaining the drop off.
David BThey were flexible, reliable, accommodating. Thank you so much!
Karen HU-Haul service at Batavia Parcel is always fast and friendly. Nothing needs to be done to improve.
Joseph VAlways friendly and always helpful. Great place to rent from.
KEVIN W