Customer Reviews for Batavia Parcel

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Batavia Parcel

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Lawrance R. on

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John F. on

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Walter T. on

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Timothy M. on

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Loralee K. on

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Nice people at Batavia Parcel. We would definitely come to this location again for a UHaul rental.

John C. on

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ROBERT P. on

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steven r. on

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tearra w. on

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Mark S. on

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Chris K. on

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BILL T. on

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Other than the computer going down when I arrived, all other aspects of the process was wonderful.

Joel A. on

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Lowell C. on

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The price was more expensive since I did not have a reservation. It was a more convenient location nearby. Not much choices trucks/van since it was a parcel service. But overall service was great.

David M. on

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Shawn at the location was GREAT! And took care of us very well for our AFP Conference in Chicago - Stellar Service!

Kurt S. on

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sue w. on

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bill w. on

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jackie c. on

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Moving isn't fun for anyone but picking up and dropping off the truck was the easiest thing we had to do all day!

joe g. on

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Glad they called my husband to let him know that he left his cell phone there. Thank you!

Jeff H. on

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Batavia Parcel provided outstanding customer service. I appreciate everything that Shaun did for us. It was a seamless experience and my daughter's move was much more efficient with the help of our truck rental.

ROBERT P. on

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Daija J. on

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The rental process was mediocre due to the fact of poor communication with changing my selected location last minute and not even informing me until I had to call and find out myself. The actual trailer pick up was nice, the guy was very helpful and accommodating, it was when I returned the trailer the next day that he became a very rude, disrespectful and dishonest person. At one point I did not feel comfortable speaking with him so I stopped our communication and contacted customer service, they said it could pay my rental in person at another location for it but when I went to the Bolingbrook location they said he put a block on the rental so I could not pay it. I called customer service back and long story short they put me in contact with the manager of the area for that Uhaul location/region. He was very unhelpful and immediately showed no interest in hearing what I had to say and when I went completely out of my way and showed him proof of how disrespectful his employee was talking to me, he disregarded everything by not even responding and acting as if he didn't see my messages at all then they stole money from my account by fabricating a rental for two days as well as adding extra fees from them not doing there jobs in a honest and timely manner, it has been almost 1 week since I messaged him and still have no response. I have truly never been treated so poorly by a company before and then stolen from out of anger. There lack of professionalism and disrespect have guaranteed a lost customer for Uhaul. I was grossly disappointed with my rental to sum everything up.

Erin P. on

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steven r. on

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jon g. on

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Everything was great at this location and the owner was very nice!

steven r. on

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The gentleman that provided the service was not only professional but very friendly and provided some insight to things in the area. The rental was for local use and we are new to the area.

salah c. on

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Mike C. on

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Extremely friendly service from Batavia Parcel.

patty m. on

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Great vehicle with easy pick up and drop off. Thank you~

Mike Z. on

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This was the easiest rental experience I have ever had!

Craig C. on

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William C. on

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Luke L. on

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Vito L. on

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Patricia L. on

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RAFAEL M. on

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GREG P. on

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The van was clean and only had 311 miles on it. Easy to drive and had a rear view camera. Exceeded my expectations and was very easy to load and unload. Made 3 trips so it should save us money on movers. Good experience overall.

Dennis T. on

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Very friendly.

Elizabeth B. on

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The owner, Shawn, was willing to go above and beyond to help me get the truck I needed...even willing to come in early on Sunday if necessary. Great experience and would definitely rent from this location again!

Rebecca H. on

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MICHELL J. on

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david a. on

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Shawn was a great Uhaul representative!

Timothy M. on

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Dora S. on

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Great service! I’ll use this place again.

RON L. on

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dan g. on

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Amy R. on

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Michael J. on

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The app was confusing because it prompted me to go to the location before verifying contacts. This wasted time after they did not answer their phones and could have been done before driving out to the pick up location.

KEVIN C. on

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Michael P. on

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Marc B. on

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This is the best U-haul experience we have had and we are regular users. Sean has been very accommodating and the truck is always spotless. Highly recommend this location

dan g. on

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Naomi K. on

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Christopher A. on

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John S. on

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Matthew D. on

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David M. on

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DOUGLAS H. on

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lower yer prices

Jeno E. on

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Steve H. on

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All was great; no improvements needed for this reservation.

ted k. on

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kurt p. on

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Shawn did a great job All was good

Marc B. on

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Service has been excellent! Vans are clean and even come equipped with pens and business cards. Thank you!

Laurie Z. on

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The owner is a very nice man and I would recommend his business to my friends.

KIMBERLY S. on

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Robert F. on

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Scott D. on

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Lou W. on

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More signage inside and outside the facility indicating that this indeed is a UHaul franchise location.

Jennifer G. on

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The service and truck were great. I recommend renting from Batavia Parcel.

ALBERT D. on

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Kyungpyo N. on

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Our pick up location was updated the day before we move. very unprofessional. Because of that we needed to drive 2 hours additionally. Didn’t hear back sorry, all I heard was Uhaul has right to change location. It was not that pleasant as we booked it 3 weeks before moving plus planned movers at 9:00 am.

Nicole R. on

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Louise C. on

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The owner was very friendly and the whole process was quick.

James S. on

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Lazaro E. on

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Jeffrey B. on

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JEFF S. on

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Thank you Sean for the great service and accommodations. I will definitely use your company again in the future and refer others to you. Jeff Schmidt

RON L. on

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kevin D. on

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Service was personal and great. Truck very clean

Diana T. on

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Naomi K. on

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Arlean G. on

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JATNIEL D. on

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Joseph M. on

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Naomi K. on

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dan g. on

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Robert F. on

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RJ N. on

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Sandra V. on

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Staff was courteous and helpful and overall experience was excellent.

GLEN G. on

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Shaun was outstanding in reaching out to me before I returned the vehicle to explain the process. He even offered to come in off-hours to help me (which didn't turn out to be necessary) and asked if I needed transportation when I dropped it off.

Jeff J. on

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Easy and convenient to rent and return. New van with 6,100 miles and very clean. After cancelling with another location, Shaun was helpful to get me in the proper size rental saving me money and time. Late drop off was a snap using the online app! Will definitely rent again from this location! Jeff

Carol K. on

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The owner was on the premises when I arrived on a Sunday morning and he could not have been more friendly and accomidating. The vehicle was clean and easy to drive. The entire experience was excellent.

Naomi K. on

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Edward C. on

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Kurt S. on

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Took over 45 minutes to check out the van after making an online reservation. The UHaul website would not allow the completion of the contract. Very friendly and apologetic staff, but a huge fail.on UHaul.