I reserved my Uhaul about 2 weeks in advance. It said that the location was not open during the time I wanted to pickup so I would have to do a "mobile check out" myself. I've never done that before so I'm a bit nervous, but ok fine I'll do it. I thought I did as much as I could online before the actual day to get it over with, like enter my driver license details etc. Well, the day of the rental came around and I did not receive any notification or email explaining what I needed to do for this "self checkout" thing. So I searched through my email and found a link to log in to Uhaul website, and tried to do it there, but was getting no where. The buttons on the webpage did not do anything. Luckily the store actually was open so I was able to talk to a human to check out the truck. Luckily everything worked out ok, but if the store had not been open I would've been stuck contacting uhaul customer support or something and I would've been late for the the appt I had for the thing I needed to pickup with the uhaul. Just some feedback. You need to make mobile checkout instructions clearer and more timely.
JOSHUA O
Batavia Parcel
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Batavia, IL 60510
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Customer Reviews
- 4.5 Average Customer Rating
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Shaun was an hour late to open and this was not the first time I have sat there waiting. When I said something he told me he didn't give a shit what I thought even though I had to pay my staff to wait and that he was doing his work out of the goodness of his heart and that he has been working for 8! Years and hasn't made any money. This was very disturbing to me
TERI LI was charged an additional $25 cleaning fee without explanation. The vehicle was in the exact same condition as it was when it was picked up, and I even swept out the cargo area. I find this fee to be unnecessary and improper, and when I email the address listed on the receipt I was provided with no reason for the charge.
Warren HGreat friendly service! A+
Kevin WVery helpful and friendly.
ROBERT P