Rented a truck with a dolly and everything went smooth from pickup to drop-off. The staff was friendly and got me taken care of, and they walked me out to the truck to go over everything after the contract. They were straight to the point, gave helpful tips, and really made the experience. He made sure I understood everything and checked that I had no questions before leaving the lot. The truck drove exactly how you’d expect, no issues at all. Overall, a very easy experience and will be a repeat if i need to move again anytime soon. Its intimidating, but the staff really helps with reassurance.
kandice b
True Value Rental
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bay City, MI 48706
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Great experience with my rental. The guy at the counter was solid, explained everything clearly, handled the paperwork fast, and helped me get the trailer hooked up with a few helpful pointers. Smooth process from start to finish.
DAVID AGal at the front desk is also very nice and cordial.
JACOB DLocation of pick was convent and people were friendly. Paid way more than I should have in my opinion. Had it for 6 hours and paid 130 instead of the 69 advertised.
DONNA PThe service person at the location was great. The truck was not. Low air pressure indicator for right front tire came on; check engine light was on; headlights were very dim; another dashboard warning light was on, but it was covered by a sticker so I couldn't tell what it was. Truck exterior, specifically the windows and mirrors were so dirty I had to stop at the nearest gas station to clean them before I even started on my route. I hope this was an unusual rental scenario, and not the norm!
ELLEN C