The location was not my requested location and was rerouted an hour north a day before pick-up. However, Jay had the truck ready to go and I appreciated his efforts.
PATRICK C
Buds Variety Stuff And Plus Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Beaverton, ON L0K1A0
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Customer Reviews
- 4.5 Average Customer Rating
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My rental was confirmed on the Wednesday and on the Thursday they switched my pick up to a city that is 40 minutes away from my house. Not only did they make me pay the extra 40km i had to drive to pick up the truck from the new location, they did not apply the $50.00 credit that is due when Uhaul can not meet your reservation that was guaranteed. Over all not very happy with the Uhaul experience. When I did call to ask why my pick up location was changed it took me an hour and 45 minutes to get ahold of someone who actually wanted to help me, i spoke to 6 different people and 5 of them said oh that's not my area let me find someone else. When I tried to drop the truck at a closer location to my house they wanted to charge me $223.00 instead of the $39.95, even though they made me drive 80km round trip to pick up and drop off the truck last minute may I add. I understand charging more to drop off in different provinces or countries but I was still dropping the truck at the original location I tried to book my pick up for., couldn't even give me that courtesy. This whole ordeal added an extra 3 hours of driving to my day, 1.5 hours to pick up and 1.5 to drop off, when all it should have taken me was 20 minutes from the original location I had selected. There was no extra compensation, heck the compensation that the website states is guaranteed wasn't even applied. TERRIBLE CUSTOMER SERVICE.
Kyle TNo improvements needed. Our experience was outstanding. Thank you to this location and prime contact, Jay.
Douglas WJay was amazing from start to finish. He represents U-Haul exceptionally well.
MARY WI hope this location stays open..
ISKANDER S