One thing I would have liked if the vehicle was filled with fuel as it was under 1/4 tank so I immediately had to go put gas in it for my trip.
Scott T
Bennington Tire
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bennington, VT 05201
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- 4.0 Average Customer Rating
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How U-Haul Reviews WorkThe app is rather difficult to use unless the cell connection is great.
roger hEverything was perfect
PAUL MI would rate this experience lower than "poor" if it were an option. The entire process was a disaster from start to finish. Upon pickup, the truck was filthy, requiring me to wipe down the interior before using it. Furthermore, the digital platforms are incredibly cumbersome and unreliable; both the app and the website failed completely during my after-hours return, leaving me no choice but to return the key the following morning. When I sought assistance, the on-site customer service rep. refused to take any accountability and repeatedly referred me to corporate customer service for local issues. To top it off, they acutally blamed me for losing a future customer because the key wasn't returned on time! I also had the luxury of dealing with a U-Haul corporate rep. that happened to be onsite and he tried charging me for an additonal day for a delay caused entirely by U-Haul's own technical issues. I could go on and on. Between the initial runaround with obtaining the rental in the first place (via the app), and the broken return process, I wasted more time dealing with customer service and their logistical failures than actually using the truck. I will never use U-Haul again, and I highly advise avoiding this specific location.
Tracy DGreat experience
Tina M