My comment has to do with what I perceive to be a design flaw in U-Haul’s booking website. I wanted to pick up a truck at 6:30 pm and use it for 20 hours. Simple, right? When I set the duration dropdown to 20 hours the pickup time dropdown changed and only allowed me to schedule pickup through 3:30 pm. I had to lie about the number of hours I needed the truck in order to secure a pickup time that worked with my work schedule. Please fix!!!
Carl T
Storage Solutions of Berea
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Berea, KY 40403
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Customer Reviews
- 4.5 Average Customer Rating
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The truck was fine but your online check in app and process is abysmal. There should be a way of putting most of the driver information in before arriving to pick up the vehicle. Much better than the customer (me) standing in the dark with a malfunctioning app, trying to take a picture of the front and back of my driver's license and waiting for you to "contact" a personal reference to affirm I am, who I say I am. The lock box is across the street from the truck parking so I spend quite a while playing "hunt for the key box" in the dark. I rented from this location a while back and had the same experience. I had hoped after a couple of years, your system had gotten better, but "hope springs eternal". Over all U-haul has been a good company for me over the years and I have used you for many moves. But, you've really got to iron out the kinks in your online check-in system. It really &*%&. Regards,
PHILIP SDoing the self check-in after a rain and in the morning was difficult. Taking some of the photos essentially required you to step in a giant puddle of water or be so far back that you had horrible glare from the sun and you did not get a good photo of the vehicle.
Jeffrey SAlways a good experience!
TAMMY W2nd time using this place. We drive out of our way to go here only. EXCELLENT SERVICE
ERIC H