Dropped off after they were closed. Got charged an extra day. Probably not their fault. Would never recommend U-Haul to anyone who is moving anything.
Baylee Eisinger
Capital Managers LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Big Lake, MN 55309
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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I've rented a trailer at Capital Managers LLC from 12/22 until 12/23 and returned the trailer on the 23rd. I've been charged until 12/26 because the office was closed when I returned it. I've been there to complain so they can update the return date. They told me they could not do anything even though they knew I returned it on the 23rd as she saw me on the camera footage. I had to call u-haul customer service for a refund. I've been waiting online for 15 minutes before I could get someone on the phone. That someone could not do anything as the refund had to be approved by a manager. Then the manager emailed me and the amount refunded was not correct so I had to complain again. Guys, this is terrible service.
Jerome WauthozRude.
Jarid MorganUnhooked trailer, super nice staff
ronald summersFriendly and Efficient Service!
April Studer