The man that helped us was very kind and professional. However, his teammates set him up for failure from jump. The company iPad was dead, the keys were missing, and there was less than a quarter of a tank in the truck. None of this was his fault, but there needs to be some kind of leadership or something.
Cassi N
Biloxi Auto Tires LLC
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Biloxi, MS 39531
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How U-Haul Reviews WorkOverall our experience was awful. Communication was terrible when scheduling the truck. Did not get the pickup place requested after several requests nor information in a timely manner. Told we could drop off at any location, but evidently that wasn’t true. Only person friendly enough was the young man at the pass road office.
James BTruck was nearly empty of gas. I put in $23 of gas. Got charged $30 for gas upon return of truck. Will never use Uhaul again. Will tell everyone
vernon bI have pictures of how poor a job strapin the car securely on the two wheel car tralier. I have pictures of a car seat belt strapped in place of broken strap on the wheel restrains and the tail lights didn't work. I have pictures of everything im saying. These guys need to be trained to do there job correctly. We had a incident where straps came off 45 minutes waiting on road side assistant to arrive. And even though took awhile for the guy to arrive he was great helped out that wonderful I tipped the guy he was great assistant. But that location on Pass rd they need help and I need a refund experience from that location was terrible.
Robert MThe AC didn't work properly. It only blew in "defrost" mode and the cab did not properly cool. It was extremely hot, about 98°, the days I rented.
Molly S