Didn’t know how to take the trainer on and off my vehicle. Need to have the back hitches available like the actual u-haul does. I will say they didn’t have some positives. Multiple trailers available on last minute need and they were respectful but that’s about it
CAMERON C
Buck Rentals
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bloomington, IN 47404
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Sally TDon't ever send anyone to the New Berry Indiana location. I had to go to this location because the Terre Haute Indiana store didn't have a truck & trailer so in need of both I didn't mind driving the hour & 21 minutes Google maps had this location at. There is no service & I was lost. They didn't answer the phone. It Was the worst experience of my life. Google maps takes you to a road that has a dead end in the middle of no where & said I had arrived at my location. I lost service & had to drive 15 minutes out of the way to get service, & when I did finally get service I call the location only to reach voicemail. So I called the corporate number & was transferred like 3 times & was told on the phone if I had Apple maps I would have been taken to the right place as the local rep was guiding me to the actual location which how would this information not be known to U Haul before even sending a customer on this ridiculous journey blows my mind & while on the phone with the rep lost service again but miraculously found the location only to find no one at this location. So I drive 15 minutes till I was able to get cell service again & I was told they were at the location waiting on me, but when I got there back to no service where the location actually was in Scotland Indiana even though the address is for New Berry Indiana there was an open sign on the door but the door was locked & I never seen one person. I stood there 15 minutes in the pouring rain for no one to ever arrive. So I drive 15 more minutes to get to where I had cell service only to be told my truck was stuck in the mud & was re routed 30 minutes away to the Bloomington Indiana location. I am not a person to ever be mean or rude to workers since I have worked in customer service myself for 20 years. But I kindly asked can something be taken off of my bill for this horrible experience. He had the audacity to only take $50 off of my bill which I replied with are you serious & he replied with he wasn't a manager & that was the best he could do. So just fed up with the amount of time I had wasted in the middle of moving 15 hours away I just said ok but told him I was far from happy with this absolute disrespectful amount of compensation. So I drive the 30 minutes more & the Gentleman at the Bloomington location was so nice & helpful, but when I went to drive my car up the ramp of the trailer the left side ramp fell off while I was driving my car up the ramp & my car was stuck on the bumper on the drivers side. Thank God the damage was minimal, & I was able to slide the ramp under my tire & get back off the ramp. The Midas guys came out to help & figured out you have to get under the ramp & actually manually put the ramp latch into place. This should never happen & those trailers should be inspected so this doesn't happen because the damage to my car could have been so much worse. What should have been a quick process turned into 4 hours of the most stressful worst experience of my entire life. And because of U Haul not caring enough to comp me for the amount of stress I went through, & only comping me $50 for my gas on a $2200 Bill tells me they could care less about their customers & I will never again be renting from this horribly ran company!
CHESTER MThe young man running the Midas shop said that the U Haul employee had quit a week ago, so this Midas manager did his best to complete the paperwork and get us the truck and trailer. Everything worked out because of his efforts, and he got two of his Midas employees to help hook up the trailer and load our car. This guy was working hard, taking care of us and his Midas customers. Give this guy a raise. Seriously. As to the UHaul equipment, the truck was great but the ratchet on the trailer needed WD40 or something similar; they were very hard to release at the end of our trip (and I’ve owned and used a set of ratchets for years). The rest of the trailer performed well.
THOMAS SVery easy pick up for vehicle would not go anywhere else for a little truck with the service
Sally T