this place is way over charging for boxes. On your website I can get the same box or $4.99 they are charging $14.79 for. I called them yesterday to ask why it was so high or was I charged for a bundle of boxes and got a BS response and little to no answers to make me feel better about my experience. Plus, the day of pickup it took 40 minutes because they had a staffing issue. trailer was great though
David S
Southside Rentals
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bloomington, IN 47401
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Fast transaction and super friendly and helpful
MARY JThe pickup location was fine but the rental process was not a good experience. We had a reservation already booked well in advance and when we arrive they tell us they see our reservation but we have to call U-Haul because it’s not actually in the reservation scheduler. I don’t have time to be on hold for 30 minutes so I book another reservation and take the 10’ only truck available. I bring the truck back early and try to process the return and it will not work continuously lags out on web or app. I have to do the default drop and put key in box can’t do regular app return. I call for assistance and they tell me they can’t assist with the drop and can only put notes. I go back to the location since I am not satisfied with the default drop and try again. I finally get it to work after 25 minutes but every step lags and takes forever. I know it’s not my phone or connection but the U-Haul site. So since I dropped key earlier I can’t get all the correct photos but was finally able to get processed. I wasted about an hour of my time because the U-Haul booking system didn’t work from the start and the return processed needs revamped. Not a good experience. If they didn’t have the one truck I would have had major moving issues with limited ability to get anything else in the city I was in on a Sunday.
Christopher gEmployees were friendly and helpful!
ANGELA CThe young man that helped us was absolutely great. Everything was quick and easy. I would definitely recommend this location.
Teresa J