I could have uploaded the "headshot" and photos of my drivers license when I made the reservation, making me do it at pick up wasted my time. Similarly, photographing every angle of the truck at pick up and drop off should by a job done by your employee, not me, another wast of my time. The truck smelled really badly of cigarette smoke and the windshield was filthy. It was parked with the driver's door blocked by a hedge. All in all, not a great experience.
Neil M
StoragePlus Eagle Rd
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Boise, ID 83713
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Nothing I can think of for improvement. The woman who assisted me was very pleasant and a pleasure to work with.
BRENT CManager onsite was very professional and personable. She made the trailer rental and storage space rental experience very enjoyable. It's kinda' tough to find really Great Customer Service these days and I don't often send out reviews or do surveys. I will highly recommend this particular Storage Plus facility in the future, based on the onsite manager and how well the property overall is well maintained and clean.
PEPE CThe trailer towing experience could be better. There is significant 'slop' in the stinger and vehicle hitch, but more with the ball and socket on the trailer. The overall effect is that there is a loud thump for every single bump in the road regardless of whether the trailer is full or empty.
BRUCE JToo hard to check in with my phone. Every time I took a picture of the vehicle, the touch, "keep picture" would take five to ten touches before it would process the picture.
dean k