I ended up at this location because U-Haul did not honor my original reservation scheduled for 10:00 a.m. at 808 Crain Hwy, Bowie, MD. When I arrived, the attendant called his supervisor, who informed me over the phone that I would need to wait more than an hour, or until he returned. This was unacceptable. The attendant then directed me to another location at 7112 Crain Hwy, approximately 10 minutes away. Upon arrival, I was informed that my reservation had not been transferred, requiring me to complete the registration process again. Due to the poor service at the 808 Crain Hwy location and the contrast with the faster, more accommodating service at 7112 Crain Hwy, I can only rate my overall experience with U-Haul on January 24, 2026, as 2 stars (below average).
CYNTHIA B
JK2Auto
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bowie, MD 20715
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Customer Reviews
- 4.5 Average Customer Rating
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There were no on-site personnel. There is no business signage to verify this is correct location. I had to disconnect trailed myself. There was no indication anyone had been on-site since the snow storm Sunday. Plowing was minimal.
Bruce RThere's a ton of pot holes in the lot when driving out behind the gas station, only minor complaint I have about the entire experience.
Kyle FEverything was fine.
GEORGE HThe rental process was quick and easy. The vehicle was clean and well-maintained, and pickup and drop off were smooth. The staff was helpful and professional. Overall, a very good experience.
MUHAMMAD Z