Customer Reviews for JK2Auto
(U-Haul Neighborhood Dealer)

157 reviews

7112 Crain Hwy   Bowie, MD 20715

(301) 352-9473

Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 9 am - 6 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(301) 352-9473

7112 Crain Hwy
Bowie, MD 20715

Services at this Location:

Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 9 am - 6 pm
  • Sun: 9 am - 5 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

great

BABAFEMI O. 
Rating:
5.0

Customer did not leave a comment.

brian N. 
Rating:
3.0

Good no problem at all customer service excellent I would come back

ANTHONY W. 
Rating:
5.0

Excellent customer service

DORIS E. 
Rating:
5.0

Customer did not leave a comment.

Nathan T. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN K. 
Rating:
5.0

Customer did not leave a comment.

RIFKYHENRY KOSTA F. 
Rating:
5.0

Customer did not leave a comment.

CARLTON T. 
Rating:
5.0

Very helpful staff

michael C. 
Rating:
5.0

None

SYLVESTER A. 
Rating:
5.0

Customer did not leave a comment.

Corey L. 
Rating:
5.0

The experience was awesome, I would recommend it to anybody. And Mohammed's service exceeded all expectations!

SHEILA N. 
Rating:
5.0

Customer did not leave a comment.

MYKL W. 
Rating:
5.0

Pain free rental Great people to deal with

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

LAVON B. 
Rating:
2.0

Van was dirty inside and out needed to be washed office was filthy to .

CHARLES V. 
Rating:
5.0

Great people who know how to run business

JOHN M. 
Rating:
5.0

N/A

JEAN PIERRE M. 
Rating:
1.0

Vehicle was dirty and had cigarette ashes in the cabin. Over charged for equipment. And poor service.

Trevor S. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE M. 
Rating:
5.0

Customer did not leave a comment.

Marcus H. 
Rating:
5.0

Mohammed Was The Nicest, Kindest Professional Manager. I Really Appreciate Him. I Will Definitely Recommend This Uhaul Location.

SELENA T. 
Rating:
3.0

Clean and deodorize vehicles before renting to a new person. The van was filthy on the inside and outside. The inside smelled like cigarette smoke. The dash was very dusty and dirty (cigarette ashes perhaps?).

Susan M. 
Rating:
5.0

Customer did not leave a comment.

ANGELA K. 
Rating:
5.0

Just mentain excellent service like what I experienced... thank you

MARIO A. 
Rating:
4.0

Compared to other locations the building is run down and the parking is not paved or marked. No dollies were available.

William C. 
Rating:
5.0

Customer did not leave a comment.

DAVID C. 
Rating:
5.0

Customer did not leave a comment.

Charles S. 
Rating:
4.0

better trucks and please fix the ones you have they are dangerous . the truck i had had very bad steering problems

TROY S. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Check tire pressures. I rented the large open trailer, dual axle, and the right rear tire was flat. Didn't know until trailer was under load. So, that was not ideal.

BRYAN D. 
Rating:
5.0

Wry customer friendly! Fast and easy check-in and equipment return process! Thank you guys for wearing a mask too!

ELIJAH H. 
Rating:
4.0

Customer did not leave a comment.

TYRA J. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

JAVIER R. 
Rating:
5.0

They are very quick to get you checked in & out with your truck. Makes moving a lot easier.

SAMATHA M. 
Rating:
3.0

Customer did not leave a comment.

DORIS S. 
Rating:
3.0

Customer did not leave a comment.

Benjamin S. 
Rating:
5.0

Customer did not leave a comment.

TURHAN G. 
Rating:
4.0

Customer did not leave a comment.

Triston S. 
Rating:
5.0

Customer did not leave a comment.

CHEINA T. 
Rating:
5.0

Customer did not leave a comment.

Matthew M. 
Rating:
5.0

Customer did not leave a comment.

HIGINAIDO B. 
Rating:
4.0

Customer did not leave a comment.

MARK P. 
Rating:
2.0

When performing the self check-in, the van that was reserved for my use was assigned to another customer. This caused me to have to go into the lobby which is a modified, poorly maintained trailer which was over crowded due to impromptu customer demand. This delay caused me to be 45 minutes late for my appointment pickup the items that I was moving. The UHaul associate that assisted me in the trailer was not wearing his mask appropriately over his face and mouth - instead of purchasing a more well-fitting mask, his excuse for not wearing it properly was that it “fogged up his glasses”. I will not be using this location ever again.

joseph T. 
Rating:
3.0

Customer did not leave a comment.

JAMES B. 
Rating:
3.0

Customer did not leave a comment.

DEREK P. 
Rating:
5.0

The customer service was excellent, service was timely and he was agreeable when I needed to change equipment size. Altogether a nice experience.

Marnetta S. 
Rating:
5.0

He was a good guy and very helpful

OLUWABUNMI A. 
Rating:
5.0

They should keep a few tools around. I needed a big wrench to tighten my hitch ball. I had to go back home to get one and the return. Instructions on using the chain would have been helpful

TIMOTHY M. 
Rating:
5.0

Everything was just great from crutisy check-in to pickup the 10' van to return the truck the before the required checkin time. I would differently would use this u-haul facility again when necessary.

JUAN R. 
Rating:
4.0

Only issue was that I rented for 24 hours from 3:31 pm pickup, brought back at 3:20 pm next day, but return was not credited as returned until 3:50 pm, and I got charged for 2 days.

ANNA S. 
Rating:
5.0

Customer did not leave a comment.

ERIN M. 
Rating:
5.0

Awesome customer service. A true gentleman. This is one of our preferred rental locations.

KINGSLEY O. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH H. 
Rating:
5.0

Customer did not leave a comment.

JAMES R. 
Rating:
5.0

Customer did not leave a comment.

JASON Y. 
Rating:
5.0

Customer did not leave a comment.

majid S. 
Rating:
3.0

Customer did not leave a comment.

CAROL T. 
Rating:
3.0

Nothing. Service was great and no problems encountered.

KENDALL J. 
Rating:
3.0

I was supposed to pay $.89/mile and paid $1.29/mile. Not significant, but frustrating. The man doesn't wear his mask inside unless a customer comes in, despite there being someone else inside the facility with him. (That other person wears the mask.) As someone high risk married to someone who is even higher risk, I wish I had known before I walked into the facility.

BONNIE C. 
Rating:
4.0

Great Service

Oscar F. 
Rating:
2.0

When I reserved the truck I had to put a credit card on file and the website said the card would be charged at pick up. When I went to pick up the truck I was told I needed to make payment. This caused complications and confusion during pick up. Then the truck died. I'm a single woman and don't know how to jump start a uhaul, luckily my brother and father were there to help. This was unfortunately not a good experience.

Cherelle B. 
Rating:
5.0

Customer did not leave a comment.

DAVID F. 
Rating:
5.0

None at this time. Everything was great!

FRANCIS W. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

The service for renting a uhaul was very fast with no hassels while picking up or dropping off

LATASHA A. 
Rating:
2.0

With Covid going around . The inside of the truck was disgustingly dirty. Dash Windows, seats , floor looked like it had not been cleaned in a while .I took Clorox wipes and cleaned it down so hopefully I didn't get sick. I am sure U Haul has Covid guidelines But this guy really didn't care .

ERNEST B. 
Rating:
5.0

Customer did not leave a comment.

monica L. 
Rating:
5.0

The truck was good just had a lot of dried mud inside like the pre in the rain.

Erika H. 
Rating:
3.0

Good question

RONALD H. 
Rating:
3.0

Customer did not leave a comment.

Michelle B. 
Rating:
4.0

Customer did not leave a comment.

SANDRA M. 
Rating:
5.0

Customer did not leave a comment.

BRYAN F. 
Rating:
5.0

Very nice people. I wish they would if explained the drop off online and disclosed fees related. I told the. I would be dropping off early

RENAULT K. 
Rating:
5.0

Efficient and friendly, I have been using this location since 1980, when I moved to Bowie. The gentleman who assisted me Sunday was the best I have worked with there.

NORMAN H. 
Rating:
5.0

A very nice manager he is. Straightforward, professional and friendly. I got the moving job done when the original locationI booked turned to be not as convenient as 712 Crain HWI was. He helped me out.

HONGSHEN Z. 
Rating:
5.0

Customer did not leave a comment.

Carlita C. 
Rating:
5.0

Excellent customer service and will 100% recommend this location to family and friends.

ZENABU Y. 
Rating:
5.0

Customer did not leave a comment.

rosa C. 
Rating:
5.0

I have used this location two times and never had any problems. Both times the individuals who were there was very professional and courteous.

deborah W. 
Rating:
5.0

Customer did not leave a comment.

CHERYL B. 
Rating:
4.0

Customer did not leave a comment.

john W. 
Rating:
5.0

Customer did not leave a comment.

MARLON W. 
Rating:
5.0

Customer did not leave a comment.

AUSTIN F. 
Rating:
3.0

The cargo van was not clean and I don't like the location of it.

Camille B. 
Rating:
5.0

Customer did not leave a comment.

John I. 
Rating:
5.0

Customer did not leave a comment.

robin B. 
Rating:
5.0

The attendant was very accommodating, professional and client oriented. I had sich a pleasant experience dealing with him!👌👍

bryan B. 
Rating:
5.0

Customer did not leave a comment.

Victor C. 
Rating:
5.0

Customer did not leave a comment.

andrew J. 
Rating:
5.0

Customer did not leave a comment.

ALLOY H. 
Rating:
5.0

Customer did not leave a comment.

Patricia H. 
Rating:
1.0

Vehicle unsafe bad brakes emergency brake beeper went off the hole time driving no cleaned out lights didn't work oil light on

Johnny A. 
Rating:
5.0

Customer service was fantastic

Kasy S. 
Rating:
5.0

Kareem was great!

Victor K. 
Rating:
5.0

This was my first experience reserving a U-Haul. I read the reviews for this location which were encouraging. The owner was personable and professional. He even took into consideration to not provide me with a truck that was near a big puddle of water.

Regina M. 
Rating:
5.0

Customer did not leave a comment.

Stephen H. 
Rating:
5.0

Really good customer service.

michael P. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
No reviews have been submitted for this location.

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