The people at Lancaster Self Storage are AMAZING. However, it is UHaul that is the problem. They made several large mistakes with my reservation. This included the wrong sized truck, the wrong pickup time and drop of time, and the wrong location. I had to call several times to get it resolved, and in the end I still had to pay for an extra day and for gas fees because of UHaul's mistakes. I will not be using them again.
ERIN B
Lancaster Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bowmansville, NY 14026
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Dawn was amazing! Stayed late so we could drop off the truck a day early. Lovely. Friendly. Above and beyond for us. We're so appreciative.
Lynne KReturned after business hours
Donald JFirst truck was damaged had to take a larger truck cause what I reserved was not available, charge me a different rate then what I reserved for. Return truck with same amount of gas as received yet charged me for 5 gallons. Say they will email you receipt, I guess so you can not easily challenge the extra charge. Will tell everyone I know to use other companies then u-haul.
KEVIN ADawn and David made this process so easy for me! Thank them and give them both a raise!!! Haha I thought this was going to be terrible but they're really turned my day around.
Brooke M