Didn’t have the truck I originally reserved. Took 45 minutes to get my truck then I was told it was due back Friday at 5 PM. I pulled in the lot at 4:56 PM and I was charged for two days. I had to return the vehicle to a different location than I originally reserved Which made me find other transportation back to the original location. Original contract signed had 40 miles included final contract. I was charged for every single mile plus an additional day. I would like to be refunded plus compensated for my inconvenience.
COURTNEY M
Bears Den Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Boyertown, PA 19512
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The 20' truck given had an issue with filling the gas tank. It continued shutting off after just putting in a few tenths of a gallon. It was not the pump. This occurred at 2 different stations.
JEFFRY WVery friendly and tried to assist with missing equipment. My rental reservation guaranteed that all equipment would be available at time of rental. Once again the appliance dolly was not available. I had to move an over sized refrigerator on a small regular dolly. This is the 3rd time I have rented from uhaul that the requested additional items were not available. Really really very upsetting. I'm about to buy my own equipment and start renting it to people when they move.
JO-ANNE WNot a thing your perfect
BRIAN AReally helpful and friendly service.
JOSHUA R