I had a reservation. When I got there, they didn’t have what they reserved for me, which was an appliance dolly with a 15ft truck. It wasn’t the poor kids fault, he did what he could. They sent me to another location further away. They had no idea I was coming. It cost more because of the longer miles. They didn’t compensate anything for their mistake. It took time to get the charge of my card. They did do that as promised thank God. I got charged twice. Once for each location. I don’t think I will use this service again. I can’t trust that they have the equipment I reserved when I get there. It ended up taking over an hour to pick up my uhaul that was 10 minutes from my home. Bummer.
VICKIE S
Lithia Food Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Brandon, FL 33511
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Customer Reviews
- 3.5 Average Customer Rating
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Charged but never received uhaul
Vonshanita KNo comment perfectly fine.
DEEPAK SThe person that I deal with did not have good customer service he talk real low couldn’t understand what he was saying and the problem I have is every time I reserve a compliance dolly they never have any
MARSHALL WThey charged me for gas when it had a full tank. They daid only half tank They lied i have proof. I would definitely not recommend to go there.
Michael C