The equipment was not what we ordered. We specifically ordered a “motorcycle trailer” to transport a motorcycle. Upon arrival we were given a regular trailer instead, which meant we had to secure the bike on our own and it was quite dangerous. When I questioned it, I was told “sometimes they change the equipment” - which we were not told about and was not what we wanted. This seems like very poor customer service.
Daniella L
Little Chiefs Place
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Brandon, MB R7A7K9
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- 3.5 Average Customer Rating
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It took me over thirty minuets to pick up the truck after I was asked the exact same questions that I was asked online. We found it difficult to understand the lady that we picked the veh up from. Also the truck had less than 1/4 tank of fuel and I was expected to fill it up and return it with the same amount. Usually when I rent a veh it is fueled up and clean. The biggest concern that I have is that the truck is unsafe due to a front end steering problem. The steering wheel shook wildly at low and highway speeds. I reported this to the dealer and to your customer service rep and they both said the truck will be out of service until it was checked. I saw the same truck on the road again right after I turned it in that day. Being a Military Mechanic for 36 years, I know when a veh is unsafe and how long it would take to diagnose and repair a larger truck.
Al DNo I was extremley disappointed it was dirty and as well as I had to wait 2 hours before they opened when I was booked for 6:30 am and didn’t get it until 8:30 ish I’m extremley disappointed and as well as unsatisfied with the service I was behind schedule
Keely KEasy access to the location and a bonus to have a fuel station on the premises. The employee was new, but was very thorough on the return.
BRIAN JAll people involved in the rental should come up with the same story. I called little chiefs in brandon mb on a Friday to rent a u.haul for the Sunday to be picked up in brandon and dropped off in swan river mb that same day. I was quoted $57.99 for the day and told I didn't need to book at that time as I could jyst pick.it up on Sunday. Sunday when I got there to pick it up i was.told I should have booked but they did still have one. I was told I had to pay for 2 days but if I got it to Swan River that same day I would b reimbursed for the second day. When we got to Swan River that night we were told charging for 2 days was standard procedure and we wouldn't b getting any money back. Which means I used the trailer for less than 8 hours and paid for 48 hours What kind of a rip off is that. If the first fella would have told us that believe me we would not have rented from you First your people need to all.come up with the same darn story The brandon men were at least friendly The fella in swan river is one of the most rude ignorant and snarky people I have ever had the misfortune to meet. If I treated a customer like that where I work believe me I wouldn't have a job So when I called u haul to complain I was told the 2 days was standard procedure. A few days later a gal from uhaul called. After talking for a bit she said u haul could likely do something for us. Then the call dropped So I called haul back and was told they'd b able to reimburse for the one day That's over a week ago now and nothings showed up as a credit yet So what's going on? Believe me I will never use your company again. I was totally ripped off totally disrespected in swan river and I am thoroughly disgusted and disappointed I work hard for my money and I don't mind paying for services that I use but I am not happy about paying for services that I dont use and paying for 2 days when it should have been jyst 1 is a total ripoff So to answer your question you need to do 3 things 1. Get all your employees on the same page Maybe they need to be trained to know what they should be charging and maybe they need to be trained to not be so lazy 2. They need to be honest from the start 3 they need to be respectful and friendly
RICHARD H