Uhaul generally was a very terrible experience this round. I went online and looked for a location through the app that showed which locations had the specific trailer i needed for the date I needed it and chose one. Then I had a call back the day before I was to pick it up that there were no trailers anywhere close to where I needed one. I had to drive over 6 hours round trip for the trailer I needed in a far away city. Half of that I had to drive with the empty trailer banging along behind me when the trailer clearly states it should not be towed empty and requires a specific amount of weight. On top of this, the woman at the place I picked the trailer up at kept stopping what she was doing for me and helping other customers instead, so it then took over an hour to even get my trailer after I arrived. 8 hours for a trailer when I then have to start driving across the country the very next day is completely ludicrous. What's worse is that I tried all week prior to call someone in Manitoba to get things sorted out and secure ahead of time but no one picked up at the Manitoba number and I kept getting bumped to other provinces and even the U.S. Then they kept sending me back to Manitoba where I would get bumped again. The system is terrible and resulted in a very very bad experience which potentially could have been avoided if I could have spoken to someone in Manitoba long before the day of pick up. Funny enough all the folks I spoke to around North America were friendlier and tried to help more than the woman I eventually got a call back from in Manitoba. I will avoid use of uHaul in the future and do not recommend if you have any other option.
Melanie P
Little Chiefs Place
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Brandon, MB R7A7K9
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Customer Reviews
- 3.5 Average Customer Rating
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I would recommend this place if they live close to it, I had to do a 400km round trip for pickup.
SERGEI SI sincerely don’t see any area that needs improvement at this moment because I had a wonderful experience using this service.
JERRY JLet the customer know to return on time so they will not get charged twice the coverage and day usage
VIRGILIO JExcellent drop off. Quick and easy - took about 5-10 minutes total!
James R