Sales rep was rude, shoved us aside in the middle of competing our pick up to help customers buying chocolate bars etc. she was not knowledgeable about the equipment, did not check to see if trailer was clean inside or that the lights worked
Rod P
Little Chiefs Place
(U-Haul Neighborhood Dealer)
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- 4.0 Average Customer Rating
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How U-Haul Reviews WorkThe 26’ uhaul i reserved (2 weeks prior) and rented went two blocks and we had to pull over as there was a metal scrapping sound. When we called for help, we were told that there was no other 26’ uhaul for 70kms around us. We had to be out of the apartment and had a crew of people there to help us. We were then told to go to another location to pick up a key from a lock box about 30+ minutes later. When we went there there was no key. Wasted more time calling back and told that we would get free mileage for our troubles as now we would be able to get a uhaul til the next morning. The next day we could only get half the helpers. Then from this receipt I see we were charged for 2 days! We were told to keep it til Saturday at no extra charge. We had returned it on Friday. Moving is stressful and then to go through this too. And by the way, the gas is filled right up way more than when we got it from you and then we were charged another almost $50!! VERY disappointed and frustrated!
Krystal KFriendly staff
Jordan WExplain the delays in getting the deposit returned if you're paying with a debit card. I rented on the 13th of September and I still have NOT received my damage deposit back. Too long of a delay.
Glen MThe busiest time of the year, I lived in the most remote area, I booked a week in advance only… The service from the agent on the phone to the condition the truck was in was absolutely incredible. Moving is difficult in the best of times, the summer was very hard on Northwestern Manitoba where I was moving from and I just want to thank U-Haul for being professional, safe, and explaining every part of the truck and how to drive it, pack it. I have a class 4 drivers license, but it was really nice to see that no matter who rents the truck is going to get a good overview on how to be safe and to take everything as it comes. This is a situation where it is not a sprint, It is a marathon and I just felt like I won first prize! Thank you so much!
Shannon L