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Don B
Customer Reviews for Little Chiefs Place
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The cargo trailer was not cleaned and I also told to the guy from where I pick the trailer then he said we don’t have the cleaning equipments so I payed extra outside to clean the cargo trailer to move my stuff and then again I cleaned the trailer to drop off , so , you can also confirm from your pickup and drop off location
JOGPREETSINGH TGreat
ROBERT RJack is not working properly and the one is titte car tires loseing
ANDUALEM WPrice a bit high
ANDUALEM WThe owner remembered me from my previous rental drop off, and it went quickly and preOfessionally.
PHIL PI had a terrible experience renting a trailer from this U-Haul location. I pre-booked my rental in advance, expecting a smooth pickup process. However, when I arrived at 6:30 AM, the person at the counter barely spoke English and had no clue how to complete the paperwork. They had to call someone on a video call for help, which dragged the process out for nearly an hour. On top of that, they provided zero information about the trailer—no instructions, no safety guidelines, nothing. It was clear they had no idea how it even worked. When I returned the trailer, there was no apology for the inconvenience, no acknowledgment of the delay, and certainly no effort to make things right. If you’re looking for a hassle-free rental experience, I’d strongly recommend going elsewhere. This location is unprofessional and completely unprepared to handle rentals properly.
mike bRepainted letters and numbers on equipment some badly faded and when people return equipment them owner should make sure they don't block other equipment when going do
ANDREW CTelling people you need to do it through email
ALVIN SWorst possible experience I have ever had with a rental company, this location should be shut down. No staff, poor vehicle maintenance and refusing to abide by company policy
KYLE SDo something. You can’t do any worse. Absolute worse rental experience ever
KOLE HThe gas was lower then it said and I even took.a pic and then you charged me a extra 60 on top for something that was on you
Rashelle SThe only issue was the 6X12 cargo trailer didn’t have a jack and the wheels were frozen to the ground. Neither were the fault of the location. Perhaps those trailers don’t even have jacks. This combination made it somewhat challenging to get the trailer on the ball if the truck. However, the young lady who worked at the location was willing to back up my truck as I lifted the trailer and connected it.
STEPHEN DI have to say the clerk was not helpful at all,, even though that person was not busy with customers! He did not come out and help my daughter and I unhook the trailer even though I asked him too! We were having trouble getting the hitch off the ball of the hitch and took us a good 10 minutes of pulling in extremely cold -30 weather. We finally got it off on our own without anyone helping!!! Location was not an issue at all, it was the incompetent clerk that I have an issue with!!!
CATHIE HThe left headlight need fixing for night driving The battery needs changing if u leave on ignition the battery is not gonna start the truck Need winter tires on the truck The scrapper needs upgrading
RANDY WThe rental process went smooth, but yhe interior dimensions for the trailer I rented were smaller than shown online.
DARREN GEverything was very good. Very friendly helpful service. Would highly recommend.
Gregory LThe staff member was alone in the store and there were not only several pickups, there were regular customers as well. Additionally, the uhaul was very dirty and in need of a cabin filter change, at minimum. The service was exemplary despite this and it certainly was not her fault.
Jennifer KThe owner just pointed to the parking spot, I ended up hurting my back badly trying to unhook by myself. Terrible.
KENNETH PMy move was delayed for 1 day because of negligence of uhaul dealer. I felt so helpless I cannot even describe in words. Please call me at 7783899000 to allow me to explain further.
Navpreet SThe exterior was covered in bugs. Interior was clean.
gord b- air conditioning not working -too hot - padlock not working -seized -truck wouldn’t pass a safety - muffler/exhaust system needs repair and safety as too LOUD! Kept my baby from sleeping it was so loud, we could not talk to each other in cab as it was too loud ! -truck came to me dirty - was not swept out at all I have rented from U-Haul 6 times in the past 4 years or so and I HAVE NEVER HAD THIS HORRIBLE OF A RENTAL. this was by far the worst experience. FIX YOUR TRUCK!!! I want a refund on my rental charges please for all of the inconveniences. Thanks
Graham CThe location was excellent, and the equipment was fine. These are not my concerns. Reservations and customer service was not, and for that reason we will not use UHaul again. Being unable to confirm a reservation until the day of the move is a terrible way to run a business and then expecting the customer to travel 2 hours to pick up a trailer is beyond incompetent. Customer service disregarded concerns until a manager stepped forward to offer an alternative. Terrible business model that doesn't care about customers. I can't understand how you are still in business except perhaps having a monopoly on the industry.
Cory LThe employees weren’t there to open when they are supposed to be and when arranging to get the u-haul two different guys said 2 different things about doing a deposit to hold the u-haul truck
SIDNEY CGive me the right size of a truck and give it to me on the right day.
Danny PRental location was really handy. But the booking interface was awful. I had to book for 24 hours and only used the truck for 4 hours. No changes were allowed even though it was a forced booking. Frustrated with the additional charges
Hannah HGreat service with swift paperwork. Highly recommend this pick up location for moving needs.
Preyansh PTruck was muddy and sounds like there's a hole in the muffler. Also the cooling fan was on high but not blowing out the vents. I ordered the 2 wheeled dolly but they didn't have one.
Brian BChanged my booking last minute and they were ready and prepared first thing in am for me. Very much appreciated!
Brittany HThey were not ready at all for us. I had to go out to take a picture of the mileage and gas in the pouring rain. There was no appliance dolly as I requested.
Cora LWhen I went to pick up the trailer, I had to interact with the agent by phone and it was very difficult to understand questions and provide answers. It would be better to have an agent at the location that we can deal with.
Claude TSome work on the lot would be nice. Lot was full of pot holes and water.
Edward BDropped off and a week later got a call that they haven’t received my trailer. Check your inventory.
Sha-Lynn SBe clear of any extra charges that might occur
STANLEY LHidden charges should be cleared at the time of booking that’s it Anyway everything was good
Shoail AUnit had mud a grease globs in the box unit and the cab had grease on the exterior and interior of the door. We spent an hour cleaning the unit before loading. Then Uhaul has assessed us a cleaning fee when we dropped the unit off. The unit was cleaner than when we picked it up. When I called about the charge I thought I was to get some paperwork to request the reversal of ht e cleaning fee. but that has never showed up. I did send pictures of the mess in the unit when we picked it up but have had no further response from Uhaul
Wayne Bplease update miles in the system.
Anish PService was friendly. The floor mats were dirty when I picked it up because the parking lot was muddy but it wasn't a big deal.
terri mWhen going speed under 15KM the vehicle would randomly break on its own. Wasn’t happy that I was charged for a full day after being 3 hours late. I understand a late fee but being charged for a full day, if I would have known I would have kept it, as was planning on renting again to finish up moving. Will be going else where to complete job
Amanda BThe agent was all by himself, serving customers in between the time that he served me.
Fred ZJust the mileage rates on the website is 0.99 per kilometre and they charge $1.59 a kilometre. But the rest was excellent.
Vishal CThere was no equipment in the vehicle when I picked it up. The staff person at Little Chiefs tried to offer the utility dolly that they had, but once he found out that I was taking the truck to Winnipeg, he wasn't able to offer it anymore. The vehicle only had 3/4 of a tank when I picked it up. If it's sitting at a gas station, why wasn't the truck filled up before I took it?
Chris NNothing.
TANNER S