No one was available at drop off. We dropped off a day earlier which is why no one was there but I replaced the same amount of fuel into the truck that was in it when I picked it up. I was told at pickup to replace what I used. At drop off since no one was there to show fuel usage and where I replaced it with a bit more the automated system charged me the remaining portion of fuel I never use. Cost me an extra 70$. If it was full when I got it I would have returned it full. It was 3/4 full so I returned it 3/4 full. Have pictures when I picked it up at 3/4 full but since no one to show I had to pay 70$ for it. Nothing major but would have been nice to speak to a person
Richard W
471 Brandon Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Brandon, MS 39047
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- 4.0 Average Customer Rating
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TERESA MReserved for 1:15 pick up Showed up at 1:09 and office closed. Called number and lady told me she just had the phones rolled to her number. Said should be back in 30 minutes We were out if town so we waited did jot show up in 30 minutes. Called said 15 more minutes finally I called and asked to do rental over phone 1 hours and thirty minutes later worker showed up and was a total ass. Did not apologize or even say hello. Asked for discount on rental they would only give me 10% which I don’t think was fair.
JENNIFER TSee above
PAUL BExcellent service and very friendly representative.
Larry A