The second I mentioned I had a reservation he started a phone conversation with someone in another language. That’s fine, except he then became increasingly hostile to me. He started using the least English he could to get the job done, for example, instead of saying “could I have your license”, he just motioned at me and said “I need license”. By the end he wasn’t even talking English to me, he told me to sign in whatever language he was speaking! I had to guess what he wanted. Then it took him almost 5 minutes to find the key, all while being still on the phone. He just thrust it at me when he found it and waved me away like I was a nuisance to him, not even pointing out which one of 4 trucks it was. I had to figure it out from the cryptic clues on the key tag. I found the experience to be quite unpleasant.
Talesin T
Dundas Variety
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Brantford, ON N3R1R5
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- 3.0 Average Customer Rating
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The U Haul 10’ truck, that I had reserved the day before, was not at all ready for use. The accumulated snow had not been scraped or cleared off the front windshield at all …when I went back in to the Variety Store to ask for a snow brush (which I believe should have been in the truck regardless being that it is winter) the attendant said said he did not have one and to ‘Turn on the truck for 10 minutes and the snow would come off!’. I then asked to use the store’s snow shovel and I cleared the snow off the truck. The cab of the truck smelled of smoke and there was a used coffee cup in the holder! So not at all pleased.
Sue CWasher fluid didn't work, and the wipers didn't work
tyler ABroken wipers on vans and charged me 3 times for one rental.
JAMES MExplain better the cost and stop charging people hidden fees. I'm not impressed at all
IMOLEAYO O