Inside of truck was not clean. I told them I needed truck from Thursday to either Friday night or Saturday morning so on my way to returning it I’m getting calls and rushed because they double booked it. I got the truck on 29 miles to empty (yes I have a pic of when I got it because I know you guys would do this) and because I was rushed n couldn’t fill it I returned it on 24 miles to empty and got charged for fuel. Worst experience I ever had with uhaul definitely wouldn’t recommend and deff not from dudas variety
michael g
Dundas Variety
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Brantford, ON N3R1R5
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- 3.5 Average Customer Rating
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They did not have the dolly i requested of blankets.
Nathan GPerson at the counter was on a personal call for like 15 minutes before he helped me. Also you have to back out onto a busy street because the parking is in a bad spot.
PETER TKeep up the good work
Jude ORude and hostile staff. He was on phone the entire time I was picking up the truck. He did not even ask my reservation number and went on to do his own reservation. And when I asked for protection sheets, he got frustrated and told me it was not my reservation and he did his own reservation and made me wait 15 minutes while he edited the reservation to add blankets. When I returned the truck. He asked me for the plastic bags the blankets came in, which I fortunately had. He also charged me more than my initial reservation. Completely unacceptable behavior. Uhaul should do a better job of vetting its location before sending their trucks.
SAI C