Absolutely horrible night mare!!! Pickup and dropped of location was changed last moment!!! Horrible customer service from Tijay, he was swearing at me, hung up the phone on my face!!! Catherine from Burlington office was discriminating me, was extensively rude, disrespectful and hung up the phone on my face multiple times!!! Tijay from Burlington office discriminated me, used abusive language threaten me to cancel my truck, it was a horrible nightmare!!! Brantford location frauded me, charged me $16 for insurance when I had my own insurance. Told me I don't have to take insurance since I have my own insurance, never gave me a copy of the contract as he told me system was down and no printer. Later I found out I was charged for insurance $16, it is a scam. I was told the truck had half tank full of gas, but in reality it was 3/8 of the tank, they scam me and lied to me!!! I only used less than 1/8 of the tank and tank has 100 liter capacity. I had to put only 20 liter of gas, however the fuel meter was defective and I pumped 50 liter and the fuel meter did not even more hairline. It is a scam and fraudulent!!! I called roadside assistant they confirmed the truck's fuel meter was defective, and they promised me they will refund me 30 liter of gas back as the truck was defective!!! Manager Lucy from Burlington office was swearing at me, threatened me, abused me and did not help at all. Last moment my dropped off location was changed and I was forced to drive extra miles to drop my truck off!!! I was charged $50 for gas where I pumped 50 liter gas where i only required 20-25 liter max, they scam and frauded me, i have receipt to prove that i have put in enough gas!!! Manager Lucy kept on threatening me, swearing at me, I have begged to talk to John Fisher for justice, Lucy denied my access to Mr. Fisher, closed my file and abusing and harassing me!!! IT WAS A NIGHT MARE HORRIBLE EXPERINCE!!! I was scamed and frauded on multiple occasion!!! It's a violation of contractual agreement, UHAUL breeched the contract, denied to provide me service as per contractual agreement, did not compensate me for their schedule change or their negligence!!! I will report UHAUL to better business bureau, I will contact all authorities immediately to take action against UHAUL for their horrible service!!! CANADIAN CITIZENS beware NEVER RENT UHAUL, they will ROB and SCAM YOU!!! IT'S A SHAME ORGANIZTION LIKE UHAUL IS FRADUING PUBLIC AND UHAUL IS NOT TAKING ANY RESPONSIBILITY!!! GOVERNMENT SHOULD SHUT DOWN CORRUPTED ORGANIZTION LIKE UHAUL AND FINE THEM FOR FRAUDING and MISREPRESENTING CUSTOMERS!!! ITS A SHAME AND TRAGEDY I WILL NEVER FORGET!!! EVEERY ONE SHOULD BAN UHAUL AND I WILL BE TAKING LEGAL ACTION AGAINST UHAUL TO PROTECT MY BEST INTEREST!!! WORST ORGANIZATION IN THIS PLANET AND EVERYONE SHOULD BAN UHAUL!!! THEY ARE DISCUSTING!!!
Taz R
Dundas Variety
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Brantford, ON N3R1R5
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Customer Reviews
- 3.5 Average Customer Rating
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Very uncomfortable situation with costumers in the store clerk was wonderful though
Kaitlyn AActually have the inside of your trucks clean
David MMade me pay for more gas, when they were wrong.
Lynne LWell I had a 20-ft truck for 3 days I drove Max 15 km and I got charged 233 I feel that I got ripped off as it was only $39 a day so 39 x 3 = 120 so $120 rounded up plus a dollar a kilometer would make it $135 so I paid an extra $100 what a rip off!
Dave W