I felt the need to share my experience today because I was extremely disappointed by the service we received. To be fair I don't want to make any major assumptions, although after going over the events of my experience at this u haul, I feel as though I should share. My husband, mother-in-law, and I (who are all Asian) went to this location to rent a truck for about 2 hours for a quick move. Understandably, when we arrived, there was a table situated at the door due to COVID-19 restrictions. We asked the employee inside how the best way to rent a truck was as it was my first time, and he informed us that he was unable to assist us and that we would need to complete the request online and outside. We didn't think much of it so we started the process. Unfortunately because my phone is an older model, and my internet on my phone was so slow, we had requested to see if he would be able to directly help us.... He essentially told us no, even though he wasn't doing anything else and that despite his computer working, he couldn't do anything to help because we just had to do it online. Additionally, he placed the key IN the back of the truck then closed it with the padlock despite us sitting outside while we were working on the online reservation and he went back in. Eventually we were able to complete what we had to do and when we returned, we noticed that this same employee was assisting another couple (who appeared to be Caucasian) whom he allowed in the building with the table, originally blocking the entrance, moved aside and handed them their key. It felt strange since he seemed to be very adamant that we do not stand near the entrance when it was just us Asian folk, however he didn't seem to have an issue with this other party. As I came into the establishment I asked what the next steps were since we were done and he told me to place the key on the counter. When I waited/hesitated for the next step, he asked "oh do you want a total?" as if he hope that I would just leave ASAP. I said yes and he decided to wear gloves (again that's fine, since COVID) but he wasn't wearing any when assisting the previous couple. All this to say, I probably won't be returning to this establishment even though I live very close to it. It was really unfortunate that we left feeling like this business went out of their way to not help us while they were more than happy to help others. I also really don't want to assume that this employee's behavior was a result of racially motivated micro-aggression. However, hopefully this can at least bring a little more insight to the management/staff/etc on how to treat everyone with the same respect moving forward, specifically (Mark Robinson).
Trailer Rental & Towing in Brea, CA at Security Public Storage Brea LLC
Moving to or from Brea, CA? U-Haul cargo and enclosed trailers are intelligently designed to protect and secure your precious belongings, while our open utility trailers are perfect for hauling building supplies, landscaping materials or bulky items. U-Haul car trailers have EZ load ramps for effortless loading of vehicles while our motorcycle trailers are lightweight and easy to tow. Get FREE trailer rental rate quotes in Brea, CA 92821 today.
Get FREE trailer rental quotes on car trailers, utility trailers, cargo trailers, and motorcycle trailer rentals in Brea, CA
Cargo trailers in Brea, CA are lightweight, aerodynamic, and engineered for better fuel economy which makes it easy to tow behind any vehicle. Millions of families use our enclosed cargo trailers to move every year. U-Haul has a large selection of enclosed trailers to rent in-town or one way, review our cargo trailer sizes and reserve a trailer rental online at Security Public Storage Brea LLC!
Utility trailers are perfect for towing large or oversize cargo in Brea, CA 92821. Many utility trailer rentals come equipped with a loading ramp for easy convenience. The utility trailer selection at Security Public Storage Brea LLC provides an affordable solution for home improvement projects, furniture delivery and for towing recreational vehicles. Utility trailer rentals are also popular with businesses for deliveries and trade-show events. Utility trailers come in a wide range of sizes and styles so that any car can tow.
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Trailer and Towing Supplies
Online check in was not as easy as it should have been then when I went to pick up the truck I rented I was having problems getting into the rental agreement but luckily the young man at the counter walked me through it and I was able to get the rental
The app that's used for pick up and return of the vehicle is not user friendly. Such a pain to use.
I asked for counter service, made a reservation online and then had to spend an hour talking thru a door to an employee to set up an account on the app. Unacceptable.
When the instructions guided us to enter the truck to obtain the mileage, we could not do so since the screen was stuck on the low fuel message. We needed to call customer service, who then transferred us over to Roadside Assistance, who could only provide the last known odometer and couldn't help us with gas to get to a gas station safely and spent an extra $60 putting gas in the tank. It should help the next renters, since we dropped it off with half a tank, but our experience sucked.
The mobile check in is great but I had to wait 15 mins on the advisor approval. Speed that up a little please
I arrived early and ready then after I'd filled everything out via the app I had to go inside to show the person working there the screen saying, "Please give the person the keys" and they had LOST the keys. So we had fun time looking around for the keys to the van I'd rented and they were no where to be found. I had to rent a larger truck that used more gas and was told I would receive a discount but I didn't notice any. This is the second time I've rented a truck and the one I had reserved had issues and I had to be "upgraded" to a larger and more expensive unit. I think this is my last time using uHaul and I'm just going to hire movers from now on.
We didn't talk to anyone. We just dropped off the truck and keys
FIX YOUR HORRIBLE WEBSITE PICK UP SYSTEM! IT'S HORRIBLY FRUSTRATING!
Did not have a drop box for after hours key drop off.
The staff was friendly and incredibly helpful. Very professional. I really appreciate the level of service at this location - GREAT EMPLOYEES across the board.
I would recommend this location because of its proximity to my home. However, the parking lot is very small and difficult to maneuver the rental truck. the staff was very friendly and helpful, but we had problems with the software asking me to photograph my driver license.
This location was one of the best service experiences I have ever had with U-Haul. Thank you for making my move just a little bit easier and I look forward to the next time I need a rental with you guys.
Very friendly staff. Mark was very nice and helpful
Great customer service. This facility is excellent.
The horn on the vehicle I rented did not work. I did not know this until I tried using it to warn another vehicle on the road that it was about to hit me.
The associate who was working Sunday (11/10/19) was very helpful!
It wasn't the location and the attendants I've worked with are great. I did the self check in/out this time and that was an issue with the app and the mileage and the cleanliness that is hard to document and verify prior to check out which then causes a bigger issue.
Everything was excellent.
I have only rented my Uhaul from Security Punlic Storage. Mark, Vincent and Isaac have always been professional and courteous every time I have been there. I will continue to use them for my Uhaul and storage needs and would recommend them to anyone that needs the same services.
can't think of any improvement
Excellent Local Service!!! I was upset my rsv was cancelled I had a meeting missed a call from hail after making my rsv online thought it was incomplete until I heard the message when I called the Rep was very rude n smart pants however getting there and the exceptional service received in the local office made up for it!!!
Excellent Customer service.. Service was prompt and assistance was provided timely. Kudos to the employees of this location â€“ keep up the good work.. Best â€“ Frank
I had seen a uhaul site online that said you offered senior discounts. I mentioned it to your rep when picking up the truck. He could not find it and neither could I on my phone. I had no issue withnot receiving any discount without seeing the offer. What I did not like was your reps response implying that I was trying to get away with something. Also, your taxes and fees are not clear until presented with the agreement to sign which feels deceptive,
There were cockroaches in truck!!!!????