The employee (Monique) was super rude. First, she seemed bothered to unlock the door for us (she opened it 5 min after the location was supposed to open)…and her attitude continued throughout her time with us. Then, she started to help us get our U-Haul rental and proceeded to take 4-5 calls at the same time. Instead of putting those customers on hold and finishing up with us (since we were there before she took the calls), we had to listen to ALL of the calls and wait around! This took 20+ min. After she took the 5th call, I walked out and let my husband wait. She was being SO rude! My husband then said I needed to come in to sign for the rental… so I went back in and I told the employee “The 4 hours we requested for the truck rental starts from the moment you give us the keys, right?” And she rudely said: “Don’t you know you have the truck for 24 hours?” I said “no, when I booked this rental, I selected 4 hours…” She then kept (rudely) telling me “well, that’s not right…but it’s better for you to have the extra time, right?” For the sake of your business, please don’t let this individual work for your company anymore. She’s rude, doesn’t have proper customer service skills, and doesn’t seem to care much about the customers she’s dealing with.
KIMBERLY D
Security Public Storage Brea LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Brea, CA 92821
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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I recently rented from this location. In the initial order, I requested two hand trucks. These were not available when I picked the truck up. I absolutely needed these for the move. I was not notified that they were not available. I picked up the truck, with NO HAND TRUCKS, and had to move 30+ totes through am apartment complex. These should NOT be made to pre-order if you don't have enough. This is NOT a god way to do business. I picked up the truck before business hours and dropped it off when the location was open to the public. The clerk on duty was very helpful and nice but this location should NOT offer hand trucks to reserve especially if they don't exist. This was the second time I've rented from here. First time I was given a truck that had been used to haul manure. I won't get into that now. Your online system and actual inventory are out of sync. Fix it.
John BI did early pickup when the rental office was closed. Huge mistake. I ordered an appliance dolly and a regular dolly, and they were not in the truck when I picked it up. I ended up having to scramble and went to Home Depot and rented them there. I was told on the return that they ran out the night before and that she took them off my bill. Of course you take them off the bill, I didn't get to use them. No call, no message, no warning, just missing critical items for my move. Do Better U-haul.
Brad BVery smooth process
SEAN PI reserved using the 24/7 feature but when I got there it said my equipment was not assigned and to call a 800 number. At thatvtime I was told I would have to come back when they open. Also I had putting thayvi wanted to rent an appliance dolly and none were available at the time ofvrentsk.
CHRISTINA H