The lady who answered the phone was downright rude. I called about 10:30am and she said ‘hello’. No UHaul Super Station, this is Linda, how may I help you…nothing. I had to ask if this was the UHaul business. And she said ‘yes’…still no how may I help you! I told her I was calling to confirm my truck reservation for tomorrow and she said ‘okay’. Real chatty, that one. She said it would be ready. I told her I was picking up at 7:30 am so I needed to know how to get the keys. She NEVER offered that there was an app where I had to create an account so that I could sign in and get a code. She said we’ll send you a code in the morning. So at 7:30am my daughter and I are waiting for a code to magically appear on my phone messages or in my email, which of course didn’t happen. It took us over 30 minutes to find out that we had to set up the app and then wait for verification to get the code. I had movers at $75 an hour waiting for us with the truck at this point, and we still had to drive 35 minutes to get to the house to meet the movers. It was all very disappointing and could have been avoided by just a little kindness from the lady we called.
Elizabeth G
Super Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Brenham, TX 77833
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Customer Reviews
- 4.0 Average Customer Rating
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The lady that helped me and my husband was so helpful and sweet as she could be.. Made the whole process very easy!!
SUNDAY WAfter I loaded truck I stopped to eat lunch and it rained. Must have been many leaks as a lot of my stuff was wet. Some ruined. Very disappointing.
JACK PThe staff was wonderful and helpful
KIM MSplitting hairs over what the attendant said was 2.5 gallons short of the pickup fuel level seemed a bit ridiculous and petty.
Oscar G