No one was at the location. It was like U-Haul just set something up on the side of the road with a poster, a sticker, and a lock box. It felt chaotic and like a complete afterthought. I will rent from a company that actually hires people next time, not one that require the customers to do everything. I was very disappointed.
Kara P
ABC Auto Works
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Brighton, MA 02135
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- 3.0 Average Customer Rating
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How U-Haul Reviews WorkParking options to leave personal vehicle would be an improvement, though I was able to find street parking a few blocks away
Douglas HThis pick up / drop off location is great as are the folks working here, however because this is not an official uhaul office you do have to use the app to pick up and return. It seems that on days when lots of people are moving (end of summer) the app is quite unreliable and it might take as much as half an hour to pick up and return the truck via the app. Going to an official uhaul location instead might be advisable for this reason alone.
Hasan TNothing wrong with the equipment itself not with the assistance provided by the individual working at the auto place. HOWEVER, I need Uhaul the company to understand that they need to staff their pickup locations with Uhaul employees who can assist customers with their pickups instead of doing everything through a QR code on a wall. If someone's cell phone isn't working or if there's a glitch in the Uhaul app, how are they supposed to pick up their truck?
Joshua MKeep doing what you are doing. Easy pickup, easy drop off, simple for anyone who don’t want to or can’t use the app.
Ray B