When I first got to the company to pick up a truck as I reserved, the guy had 4 vans parked outside and said they all had a low battery. He offered me a box truck which I had no choice to use because I had an event. He never told me if their is a difference in price or anything, once the process was completed he gave me the keys and pretty much said go find the truck outside. Completely unprofessional. Then when I dropped the truck off,a different guy did not acknowledge me at on and remained on the phone for 20 minutes. I walked in the office again and said I am returning what is the process, he ask so I want him to process the return and email me the receipt, I said no, so he got up and we walked to the truck together to process the return. When he gets to the truck, he said it was cigarettes ashes in the cup holder and on the floor. I have never smoked anything in my life nor did I have any passengers in the vehicle. He said I am going to charge you $25 because my guys have to clean up “ashes” I said that was not me. Then he proceed to say, any mileage over is a 2$ charge and I was like WHAT, my receipt said $1.79, he says well it’s going to be $2, I said I am not paying 2$ because you want to come up with your own charges and that is unfair. I will be calling the corporate office to make a complaint. When I checked my bank account he charge me for mileage and the ashes in the car. This has to be the worst and most unprofessional experience to rent a uhaul truck I’ve ever experience. I will be calling corporate for a refund and to ask them to better trained their staff.
MICHAEL T
West Farms Parking LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bronx, NY 10460
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Customer Reviews
- 4.5 Average Customer Rating
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Agent was rude, Office Dark, Illegal overcharge 2 days for a 1 day rental, did not request rental Insurance because I have my own but agent tacked on two days of insurance for 1 day use, agent refused to provide receipt upon return, only vial email, suspicious now I know why.
WILLIAM JLove the services
MIRIAM HMake sure that one-way rentals are filled with gas before customer pickup. It’s not fair to the customer to have to fill up the vehicle before they head to their destination. Also a $15 gas credit is not enough especially with the price of gas. $25 gas credit would be a lot better and accommodating to the customer.
DEVON MJoe was great! Friendly quick and efficient
ARDEN B