Customer Reviews for West Farms Parking LLC
(U-Haul Neighborhood Dealer)

414 reviews

1495 W Farms Rd   Bronx, NY 10460

(718) 654-2837

Location Hours

  • Mon-Fri: 7 am - 8 pm
  • Sat-Sun: 7 am - 5 pm

Services at this Location:

Contact Us

(718) 654-2837

1495 W Farms Rd
Bronx, NY 10460

Services at this Location:

Location Hours

  • Mon-Fri: 7 am - 8 pm
  • Sat-Sun: 7 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great customer service.

YOVANNA C. 
Rating:
1.0

besides not being able to get the client in and out and placing a convinently charge of 50 dollar for litterally a drop of gas missing!

Cecil C. 
Rating:
5.0

Customer did not leave a comment.

Nichelle J. 
Rating:
4.0

Make sure the truck you are renting is working when customer picks up the truck.

SANTOS JR V. 
Rating:
5.0

Customer did not leave a comment.

Marisol Q. 
Rating:
5.0

Customer did not leave a comment.

Esther S. 
Rating:
5.0

Customer did not leave a comment.

ANNETTE A. 
Rating:
5.0

Customer did not leave a comment.

James T. 
Rating:
5.0

Make it your responsibility to park when leaving the trucks.

Javier J. 
Rating:
5.0

Angel was my attendant when I picked up my rental. He was very pleasant and helpful. Answered all my questions. As for improvement just a little more help being It was a Sat., It was very busy people had to wait for 15 / 20 minutes to be serviced. All in all I rate uhaul a 99.

YOLANDA E. 
Rating:
5.0

Customer did not leave a comment.

RONALD G. 
Rating:
3.0

Customer did not leave a comment.

Miguel F. 
Rating:
5.0

Customer did not leave a comment.

CLAUDIOANTONIO R. 
Rating:
5.0

Customer did not leave a comment.

MARIO S. 
Rating:
5.0

Continue to treat your customers the same way you always treat me

Esther S. 
Rating:
5.0

Very convenient location

DENNIS X. 
Rating:
4.0

Put an Air Conditioner in the service area, other then that the service was professional.

LISA R. 
Rating:
4.0

Customer did not leave a comment.

Chenelle S. 
Rating:
3.0

Give the manager the ability to park the vehicles in the yard ( rent space in the garage) so that it isn't left up to the customer to find parking for the vehicle on the street.

Tiezailyahu B. 
Rating:
5.0

Customer did not leave a comment.

Shawntae R. 
Rating:
5.0

Customer did not leave a comment.

Osvette S. 
Rating:
5.0

Customer did not leave a comment.

Hollis W. 
Rating:
5.0

Customer did not leave a comment.

JAZMINE C. 
Rating:
5.0

There's nothing to improve, service and equipment was very well kept and clean

ANNETTE A. 
Rating:
4.0

Great service, would rent here again. Thanks for your help.

Michael T. 
Rating:
5.0

Customer did not leave a comment.

Ivette L. 
Rating:
5.0

Change the mirror on the left side

FERNANDO Arturo R. 
Rating:
5.0

Keep doing what you doing

SIDNEY A. 
Rating:
5.0

Customer did not leave a comment.

Luis R. 
Rating:
1.0

That location is horrible. Only care to take your money. If you have any issues or questions, their generic answer is “ we dont work for uhaul, you have to call them”. I was charged double for my rental and double for my insurance. When i asked why, you guessed it, “im not sure, we dont work for uhaul, you have to call them”. This isnt a uhaul facility, its a parking lot, and the owner just for some reason happens to have a couple uhaul trucks. Needed supplies(boxes, tv wrap, etc) they dont have any. Ive used uhaul plenty times, this was by far the worst.

Cedrick R. 
Rating:
2.0

Customer did not leave a comment.

Shakia W. 
Rating:
5.0

Customer did not leave a comment.

Miguel C. 
Rating:
5.0

Customer did not leave a comment.

Charlene R. 
Rating:
5.0

I was 10 mins late and you guys charged me twice

Deandre P. 
Rating:
5.0

Customer did not leave a comment.

Ariona A. 
Rating:
4.0

the experience was good

Gloria G. 
Rating:
5.0

Great service everything went smoothly

Millie G. 
Rating:
1.0

I am not happy with the overall experience with u haul. I took taxi to reach location and just 3 min before I received a call that my location has been changed which was far away from the location. And I had to pay a lot to taxi. Then they committed me to give the van back after 24 hour but after 4 hour I got the message to return it and I went to return

Fnu M. 
Rating:
2.0

The only problem is i have reservation for 19 ft truck but when i got there only have van

Pablo J. 
Rating:
5.0

B more clear about how ur rental would cost and what ur being charge for.

Roy S. 
Rating:
3.0

Y'all shouldn't penalize people so much! I usually rent from CC Trucking or Penske because they are cheaper and way more lenient. uHaul has so many fines and fees, I mean I know how to do y'all right but it makes not sense that it cost $80 for a van for 5 hours and it cost $100 for a $14' truck from another company for 24 hours.

Sara R. 
Rating:
5.0

Customer did not leave a comment.

Alejandro B. 
Rating:
2.0

Customer did not leave a comment.

Quamel G. 
Rating:
4.0

Customer did not leave a comment.

Federico C. 
Rating:
3.0

Customer did not leave a comment.

Justin O. 
Rating:
5.0

The pricing is to high for the 16miles I only use and for like 3 hours that I had it

Angel J. 
Rating:
3.0

I have several complaints first off the attendant was not professional was trying to hurry things up so fast that I believe you made mistakes I was billed twice for this service and I would like to speak to a customer representative about this thank you

Arleen P. 
Rating:
1.0

There is no proper customer service when it comes to the experience I had at this location.

bharati K. 
Rating:
3.0

We are in a serious health pandemic therefore vehicles should be cleaned and properly sanitized. Vehicle was very dirty inside and outside. In addition we had to re- register on line once we arrived at the location very time consuming. Looking forward to a more improved experience next time.

Michael M. 
Rating:
3.0

Customer did not leave a comment.

Judith K. 
Rating:
5.0

Everything was excellent

Derrick R. 
Rating:
5.0

Customer did not leave a comment.

Mirka Q. 
Rating:
1.0

I mentioned everything as I closed out with the ticket before and you are asking 2x. There was no windshield fluid I think the check engine light may have been on as well. I mentioned that to the person that i picked up on and I got a shoulder shrug. Even more the instructions to just walk in and pick up the key seemed to have agitated the person.. I couldn't just hold up the phone and get the key. It became a challenge and response game and that is how i got hit with the e extra dolly. The man actually removed the dolly that was there and then when I showed him on the contract that I purchased one added the cost on the invoice. I would not be surprised if other people that looked like me had problems in that location. I know I will have to use Uhaul again in the future. I will not pick up from that location and if I see that person again at another location. I will be complaining again if I get treated like that. That level of service was right at the cusp of crass. Refund my 7 dollars BTW money is tight. I don't have it to give.

MARK R. 
Rating:
5.0

Customer did not leave a comment.

rena M. 
Rating:
5.0

It would be extremely helpful to allow cars in the garage because street parking is limited.

Olga C. 
Rating:
2.0

when I entered the van there was a roach crawling on the passenger side! also I rented a truck literally a month ago did a little more miles & still paid $10 cheaper than this time around. The clerks did have on mask either day I went. Covid cases have rised in NYC this is unacceptable!

Jessica L. 
Rating:
5.0

The van need to change the oil and check the tires

ESTHER S. 
Rating:
1.0

Customer did not leave a comment.

Luis N. 
Rating:
4.0

Customer did not leave a comment.

Mario F. 
Rating:
5.0

Customer did not leave a comment.

Carlos A R. 
Rating:
1.0

Hire a professional staff. Staff on location very unprofessional.

Jefferson S. 
Rating:
1.0

Still Muniz has not followed up with a complaint, way past 72 hrs. No real effort made to see why my truck had no headlights for a 700+ mile drive. No return of money yet. Just sad!

shaka S. 
Rating:
5.0

Pay for gas

Gregory J. 
Rating:
4.0

Customer did not leave a comment.

Donnell R. 
Rating:
4.0

Customer did not leave a comment.

Ronald W. 
Rating:
3.0

very dissatisfied. I was told I could return the truck the foll. morning. When I did I was over charged. , and told the truck was due back the same evening Irented it.. I should have followed up with this issue before now.

Claudette L. 
Rating:
4.0

The truck disgusting!!! Dust on th e seats, steering wheel and dash . The passenger side mirror was broken in 3 places.

Fred N. 
Rating:
1.0

I am very disappointed with this experience I make reservations at 11:00 am at 2155 E tremon ave in the Bronx reservation number 99760363 I get there 10 minutes before and the attendant was very nasty said is only one truck and there people before you watting and walk away from me I had to call costomer service the sent me to another location was my time and people who going to help me move they cant not help becaose I was late took more time to move by my self and end pay doble because the irresponsibility of the location on 2155 Etremont ave is no fare that Ihave to pay doble.

Jose C. 
Rating:
1.0

I need someone to call me, the service was very bad

Manuel S. 
Rating:
5.0

Customer did not leave a comment.

Renee L. 
Rating:
4.0

Just tough location due to off street parking Attendant was great

FRANKF JR T. 
Rating:
5.0

Customer did not leave a comment.

Adrian S. 
Rating:
1.0

Change the location, the office is right by a trash room, for the building, which makes the whole experience very uncomfortable, the place stinks literally,its not the ideal place for a business like this!!!!.

Nikon T. 
Rating:
5.0

Get more van

Esther S. 
Rating:
4.0

The amount of gas the website had for the start of the trip was inaccurate. I took a picture at the start of the trip showing it was at below 3/4 a tank. I was charged for it being atv7/8. You need to fix this.

curtis P. 
Rating:
3.0

Customer did not leave a comment.

Trevor R. 
Rating:
3.0

Get better service. The Computer shut down on the young man, so i had to wait for 20 minutes fof him to learn that he could do it from his personal cellular device.

Shanna C. 
Rating:
5.0

I rented a dolly they didn't have

Shirley T. 
Rating:
5.0

Customer did not leave a comment.

Michelle B. 
Rating:
2.0

The worker at this location was good to me. But the truck itself was horrible. Inside the cab was filthy the gas tank was almost on empty.

Jason B. 
Rating:
4.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Customer did not leave a comment.

Arsenio V. 
Rating:
5.0

Customer did not leave a comment.

Osvaldo A. 
Rating:
5.0

The company has excellent vehicles for service, comfortable, clean, in very good condition and at very good prices.

Geraldo C. 
Rating:
5.0

The 19.95 rate on the side of the van or truck is deceiving because you are charged 125 right off the bat, so how can you say it's 19.95,

Victor G. 
Rating:
5.0

Nothing everything is great love your service and I always recommend people to your site

maria C. 
Rating:
1.0

Fire the oerson who handeled our uhual for flashing a gun at me while i was simply trying to return the uhual, he told me i owed an additional $150 for damages. He didnt seem like he knew what hes was doing because as i asked questions to understand the situation a bit better he became agitated and begin raising his voice at my. My husband asked hi. Not to address me anymore if he cant watch his tone because i was never yelling at him. He threatened my husband that he would call crips to the location runs into the office which is where i think he put the gun in his waistline comes back out the office and flashes it saying now your uhual is whatever i say it is. I didnt c aw re to complete the process i left the premises immediately. I was able to capture the workers face on video. This needs to be addressed!

christina S. 
Rating:
5.0

To far away from where I live. Was very disappointed that my original location in my reservation was changed.

Derek J. 
Rating:
5.0

None

Jose F. 
Rating:
5.0

Service was excellent.

MARICELA CATALIN C. 
Rating:
5.0

Customer did not leave a comment.

Miguel G. 
Rating:
1.0

Its unfair for you to charge for an extra rental for a few min late

Elmer C. 
Rating:
4.0

Customer did not leave a comment.

Rafael L. 
Rating:
5.0

Customer did not leave a comment.

Liam C. 
Rating:
5.0

Customer did not leave a comment.

Eileen D. 
Rating:
3.0

19.99 Add rental does not reflect The Advertised price real price too is expensive, to many extra charges, some adjustments should be made to your add. Of a 19.99 price.

Eddie R. 
Rating:
5.0

Customer did not leave a comment.

Muhammad E. 
Rating:
4.0

Customer did not leave a comment.

Samantha P. 
Rating:
1.0

You changed my pick up location from flushing where I live to Bronx in a very short notice, so I have to take Uber to reach Bronx location in very early morning, when called to protest that, they promised to PAY BACK 50 $ and they didn't do that, I took the vehicle with frustration , also they didn't tell about the tolls, so have to pay it more than 70$, anyway my first experience with company is so bad

Husni Mustafa Ya H. 
Rating:
5.0

Discounts!!!!

Kelvin M. 
No reviews have been submitted for this location.

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