When I showed up to get the truck I did not know I had to go into the Microtel to get the truck keys. Went inside and the person behind the desk did not know how to do the truck rental. I had to call Uhaul to get the truck number. At that time no one told me I needed to check in with the app. Took the truck and brought it back after I was done with it and different front desk person told me I needed to check out the truck on the app. Could not do that since I was never informed to check in on the Uhaul app. I called Uhaul again and explained the situation. I spoke to a man named Gary who told me he would check the truck in and apply the $30 credit. I hope they apply the credit as promised.
Susan H
Microtel Inn Suites By Wyndham
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Buda, TX 78610
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Customer Reviews
- 3.5 Average Customer Rating
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Verified Customer Reviews
Every review is tied to a real U-Haul reservation or contract.
How U-Haul Reviews WorkGreat support staff. It was nice talking to a real person. Due to a death in the family, we were late in returning our equipment. The online agent worked with us and we were able to get it back for the next days' reservation a little late, but still in time for the next family, and I felt that it had a personal touch. Very pleased.
BERT BApp could use some work. I finished the return process (after having to do it twice) and the clerk came outside to tell me that I still needed to finish the return process. It was very confusing and kept returning me back to the beginning.
KELLIE HApp didn’t work correctly at pickup, rude agent at pickup, drop off location on the app doesn’t match what the agent said
JENNA SBecause the primary business is not U-Haul related, they did not have both furniture dollies we ordered (only because they were not dropped off since they do not store that type of equipment). The staff was very friendly, but the services are more limited since it isn't a full U-Haul dealer, but for just renting a truck this location is easy to use.
Tina W