There was no orientation or walk about prior to the rental. I was simply handed the keys and told the vehicle was parked a block away. On return, I was not provided with an accounting. I was told it would be emailed to me. When I received the email, I was surprised to see I had been billed for miles, not kilometres. Canada has been metric for over 40 years. How is it I would be billed for miles?
Victor T
Wediamerica African Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Burnaby, BC V3N3L2
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.0 Average Customer Rating
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Extremely difficult to understand. Poor English skills. I ordered blankets, but there were no blankets.
Nicholas WThe worst customer service I've ever had, the truck had the engine light on, the lady that's supposed to help you with the reservation and stuff doesn't even know how that works, she made me speak on the phone with a random guy -apparently her husband- asking me for my credit card and other information that I wasn't feeling comfortable sharing with someone on the phone. I would never recommend this location.
Daniel MThis was the worst service I have ever received in my life. Terrible aggressive staff, they didn’t have my car, as you “promise” and advertise so strongly. I will file police report for accepting giving a car under my license and my terms of service to another person. I will seek legal advice and file a legal report for this as well.
Allen JI have rented a Furniture Dolly and an appliance dolly. I paid for both, and they were not available on pickup. However, they have provided a utility dolly as a replacement. So I had to figure out how to move out.
Cristhian T